PATIENT INTAKE COMMUNICATION SPECIALIST Position Available In Surry, North Carolina

PATIENT INTAKE COMMUNICATION SPECIALIST 3.5 3.5

out of 5 stars 830 Rockford Street, Mount Airy, NC 27030 Life Changing Careers Start Here! Northern Regional Hospital is always looking for talented individuals to join our dedicated staff. Our superior ratings are a testament to our team’s commitment to quality and service excellence. We seek talented and diverse faculty and staff to continue to provide superior care. Northern is a place where you can grow your career, no matter where you are professionally. We believe you will find it to be more than just a job. When you choose to work at Northern, you become part of a family of caregivers supporting the communities we serve. ________________________________ Choose Well. Choose Northern. ________________________________ At Northern, we strive to provide benefits that meet you where you are-not only today, but tomorrow. We recognize that our ultimate success depends on our talented and dedicated workforce – our Northern Stars. We understand the contributions of each employee to make our accomplishments possible. Our goal is to provide a comprehensive program of competitive benefits to meet your needs today and anticipate your needs tomorrow. Through our benefits programs, we strive to support you and your family by providing a benefit package that is easy to understand, easy to access and affordable. Competitive Compensation Medical, Dental, and Vision Insurance Paid Time Off Short Term and Long Term Disability Insurance Life Insurance for Employee, Spouse, and/or Dependents Accidental Death and Dismemberment Insurance Accident, Critical Illness and Hospital Indemnity Flexible Spending Accounts (FSA) for Healthcare and Daycare Expenses Northern $elect Retirement Plan (403(b) and 457(b)) and Roth IRA Celebrate! – Pick a gift to recognize your fifth anniversary and every five years of service thereafter 50% discount on membership at Northern Wellness & Fitness Center Employee discount programs Employee Health Clinic

RESPONSIBILITIES

1. Answers and routes all incoming calls as well as internal calls and requests. 2. Monitors security alarms and cameras. 3. Controls access to the ED area as well as monitoring access doors and performing access requests for the hospital to all patient areas after lockdown at 9 pm. 4. Contact appropriate staff for Emergencies and on-call. 5. Provides customer interaction & obtaining demographic, consent and identification. 6. Performs accurate reception and intake using the Emergency Department system. 7. Processes Patient Information, Demographics and Insurance. 8. Ensures all compliance regulations, rules and processes are followed. 9. Clearly provides overhead and radio communications. 10. Follows NRH Privacy Policies.

REQUIRED QUALIFICATIONS

Ability to read, write, and speak English clearly and fluently. Computer experience. Type 59 correct keystrokes per minute for Alpha. High School diploma or GED. Two years experience in a customer service environment. Medical terminology and CPT codes, insurances, Medicare, MCR HMOs and Medicaid knowledge.

PREFERRED QUALIFICATIONS

Medical Office Administration Degree. Medical Assisting Degree. Experience in medical environment. Completion of an approved Medical Terminology course or Medical Terminology knowledge. Experience with Meditech or other medical data systems. Certification by a professional organization (CAM, CHAA or CHAM). Ability to communicate in Spanish.

NATURE OF WORK

Performs office work and documentation, research, collection of copays and patient financial responsibility in a very fastpaced office setting with continuous patient contact without breaks in time. Discusses payment responsibilities with patients in an empathetic and professional manner and determines criteria for financial assistance. Manages large numbers of incoming physician orders received via fax and via the internet. Work cooperatively with surgical and clinical departments, and must have knowledge of the processes, procedures and paperwork requirements necessary for each modality and procedure. Must retain knowledge of many procedures and keep abreast with all changes of insurance, admission, transfer and hospital procedures and rules. Maintains strictest confidentiality at all times in accordance with hospital policy.