Coordinator, Connected Experiences Position Available In Fulton, Georgia

Position Summary:

The Coordinator, Connected Experiences position is a core member of the Connected Experiences (CXP) product team at Mercedes-Benz Stadium. This team oversees the development, maintenance, operation & growth of Connected Experiences, a range of initiatives powering increasingly personalized & differentiated event day experiences for fans/guests. This role is critical to ensuring smooth, consistent operations for CXP offerings as well as identifying opportunities for improvement and/or growth. This position also acts as a bridge between multiple teams & stakeholders to facilitate seamless execution of CXP initiatives. The ideal candidate is passionate about the intersection of technology, sports & entertainment, and hospitality, with previous experience working in digital platforms/operations. They will be highly organized, collaborative, and detail-oriented, with a knack for troubleshooting and process optimization.

Responsibilities:

Operational Support Assist the Product Owner, Connected Experiences with day-to-day coordination of operational activities for CXP initiatives Manage product updates by working with Digital, Data Operations, I.T., and other teams to schedule releases, monitor bugs, track resolution(s) Coordinate cross-functional teams (Marketing, Ticketing Sales/Service/Operations, Guest Services, etc.) to ensure alignment on CXP strategy, roadmap, and milestones Prepare for & assist with executing events, confirming biometrics (“MBS Express”) & other connected experiences are operational Data Management & Reporting Monitor CXP performance using dashboards & other analytics tools Publish regular reporting on CXP product performance, highlighting KPIs, behavioral insights, engagement metrics & fan feedback Partner with Product Owner, Connected Experiences to identify trends, improvements, and risks Identify growth/expansion milestones for MBS Express initiatives, such as extending to additional locations, adding capacity, or new use cases Vendor and Partner Management Coordinate with third-party vendors & providers to ensure timely delivery of services, integrations, and enhancements enabling CXP initiatives Review contracts & service level agreements to ensure compliance with expectations/deadlines Customer (User/Fan) Support Lead the initial response & triage of reported user issues, delegating to appropriate parties for timely resolution Collaborate with Fan Service account representatives to manage responses to season ticket members Assist in creation & maintenance of CXP knowledge base to help staff troubleshoot common issues Process Improvement Identify & propose improvements to operational workflows that improve operational efficiency/effectiveness Implement best practices in project management, ensuring tasks are completed on time and within scope

Qualifications:

Bachelor’s degree in business, digital operations, computer science, or a related field 2+ years of experience in a digital operations, product coordination, or project management role, preferably in the sports, entertainment, or media industry Experience with content management systems (CMS), digital analytics tools (Google Analytics, Mixpanel, etc.), and project management software (Smartsheet, Asana, Jira, Project, or similar). Familiarity with biometrics and/or basic HTML, CSS, or other web technologies is a plus Strong interest in or experience with sports and entertainment digital products. Understanding of user experience (UX) best practices and digital content delivery Requirements Excellent organizational and multitasking skills, with the ability to handle multiple concurrent projects & deadlines Strong written and verbal communication skills to effectively collaborate with internal teams and external partners Detail-oriented with a proactive approach to problem-solving and process improvement Enthusiastic about delivering high-quality digital experiences to fans and users Ability to work in a fast-paced environment and adapt to changing priorities, including nights and/or weekends when required by MBS event calendar AMB Sports & Entertainment is part of the Blank Family of Businesses comprised of the National Football League’s Atlanta Falcons, Major League Soccer’s Atlanta United FC, Mercedes-Benz Stadium, PGA TOUR Superstore, AMB West and TGL’s Atlanta Drive Golf Club. About Atlanta Falcons The Atlanta Falcons are a professional American football club and member of the National Football League (NFL). The team’s headquarters and practice facility are located on a 50-acre site in Flowery Branch, Georgia. The Falcons’ NFL expansion franchise was awarded in 1965 and acquired by current owner Arthur M. Blank in 2002. Under Blank’s leadership, the Falcons have become one of the League’s premier teams on and off the field, playing their home games at Mercedes-Benz Stadium. For more information, visit www.atlantafalcons.com, and follow @AtlantaFalcons. About Atlanta United Atlanta United joined Major League Soccer in 2017 and won the 2018 MLS Cup in just its second season, the earliest an expansion team has won the title since 1998. The club has set multiple league records including season tickets sales (36,000-plus), single-season average (53,002) and total home attendance (901,033). Owned by Arthur M. Blank, Atlanta United plays its home matches at Mercedes-Benz Stadium. For more information about Atlanta United, including how to purchase season tickets, visit: www.atlutd.com, and follow @ATLUTD. About Atlanta Drive GC Atlanta Drive GC became one of the six founding members of TGL in August of 2023 and will participate in the inaugural season of TGL beginning in January of 2024. Atlanta Drive GC is owned by businessman and philanthropist Arthur M. Blank and is part of AMB Sports and Entertainment (AMBSE), which is comprised of the National Football League’s Atlanta Falcons, Major League Soccer’s Atlanta United FC, Mercedes-Benz Stadium, Atlanta Drive Golf Club, and

PGA TOUR

Superstore. About Mercedes-Benz Stadium Opened in August 2017, Mercedes-Benz Stadium is a world-class sports and entertainment venue in downtown Atlanta and home to the National Football League’s Atlanta Falcons and Major League Soccer’s Atlanta United. The multi-purpose stadium was named the 2019 Sports Facility of the Year and is host to major sports and entertainment events, including the 2026 World Cup, the 2018 and 2025 College Football Playoff National Championships, the 2018 MLS Cup, and Super Bowl LIII. Mercedes-Benz Stadium is the first professional sports stadium in North America to achieve LEED Platinum Certification and the first stadium worldwide to achieve TRUE Platinum Certification for zero waste by the United States Green Building Council. Mercedes-Benz Stadium is proud to be collaborating with naming rights partner Mercedes-Benz and thirteen founding partners including Coca-Cola, Equifax, The Home Depot, Novelis, SCANA Energy, Truist, IBM, Georgia Power, American Family Insurance, Global Payments, Ticketmaster, and Delta Airlines. To learn more about Mercedes-Benz Stadium visit www.mercedesbenzstadium.com. Follow us on Facebook, Instagram and Twitter. About the Home Depot Backyard The Home Depot Backyard, Atlanta’s #BestBackyard, is an 11-acre multi-use greenspace in the heart of downtown, adjacent to Mercedes-Benz Stadium, that is full of unique opportunities for the local community and visitors alike. Serving the Atlanta community since 2018, the Home Depot Backyard provides a broad spectrum of programming for all audiences and has hosted a wide array of community events while also serving as the premier parking and tailgating destination for the Atlanta Falcons (NFL), Atlanta United (MLS), and other stadium events. The Home Depot Backyard focuses on three key pillars – Arts and Culture, Health and Wellness, and Inspired Learning – through offering a variety of activities from daily fitness classes to one-of-a-kind events focused on uplifting the community. To learn more about The Home Depot Backyard, visit thehomedepotbackyard.com or follow us at @thdbackyard on Facebook, Instagram, Twitter, and Tik Tok.