B2B e-Commerce Customer Service Specialist Position Available In Broward, Florida

B2B e-Commerce Customer Service Specialist 2.3 2.3 out of 5 stars 7143 West Broward Boulevard, Plantation, FL 33317 E-Commerce B2B Customer Service Specialist Job Description GhostBed is seeking a B2B Customer Service Specialist to deliver an outstanding customer experience to our retail partners and shared clientele. This role requires someone who is committed to excellence in service, able to build strong professional relationships, and serve as a reliable point of contact for our business clients. The ideal candidate will thrive in both independent and collaborative settings, demonstrating efficiency in a fast-paced, high-volume environment. Attention to detail, accuracy, and adaptability are essential, along with a strong work ethic and a proactive, positive attitude. Exceptional verbal and written communication skills are required, as you’ll be interacting with a wide range of customers across various channels. If you’re resourceful, solutions-focused, and eager to contribute to a growing, customer-centric team, we’d love to hear from you. On-Site Position, Monday to Friday, 9:00 a.m. to 6:00 p.m.

Responsibilities:

• Answer and resolve customer inquiries via phone and email, providing a positive customer experience.
• Process manual replacement orders under company/retail partner policies and procedures.
• Ensure the timely and successful resolution of retail partners/mutual customer’s needs.
• Assist with high-importance requests or issue escalations as needed.
• Collaborate effectively with multiple teams to achieve both department and company goals.
• Uphold professional standards and demonstrate the ability to interact in a constructive, positive, and patient manner with our retail partners and mutual customers.
• Additional responsibilities may be needed to support organizational goals. Skills, Knowledge & Abilities
• Fluent in English ( Speaking & Writing )
• Typing 40 wpm.
• Big Box Experience/Major Mattress Brand Knowledge
• E-Commerce Experience
• Knowledge of Excel, Word, and PowerPoint
• Zendesk, NetSuite
• 3-5 years industry experience, and/or an Associate’s Degree
• Strong interpersonal skills.
• Organization and attention to detail are a must.
• Must be able to take initiative, work independently, and efficiently.

What We Offer:

• Competitive salary and Benefits Package
• Opportunities for growth and advancement
• A Supportive, high-energy team environment.

Equal Opportunity Statement:

We are an equal opportunity employer. We do not discriminate on the basis of race, color, religion, sex, gender identity or expression, sexual orientation, national origin, age, disability, or any other legally protected status. All qualified applicants will receive consideration for employment without regard to these or any other characteristics protected by law.

Job Type:

Full-time Pay:

From $18.00 per hour

Benefits:

401(k) Dental insurance Health insurance On-the-job training Paid time off Parental leave Vision insurance Ability to

Commute:

Plantation, FL 33317 (Required) Ability to

Relocate:

Plantation, FL 33317: Relocate before starting work (Preferred)

Work Location:

In person