E-Commerce Customer Service Specialist Position Available In Lee, Florida

E-Commerce Customer Service Specialist Bones Coffee Company – 3.1 Cape Coral, FL Job Details Full-time From $14.50 an hour 3 days ago Benefits Health insurance Dental insurance 401(k) Paid time off Vision insurance Employee discount Qualifications Bilingual Growing experience Customer service Slack English Mid-level E-commerce High school diploma or GED Computer skills Customer support Phone etiquette Grammar Experience 2 years Communication skills Full Job Description At Bones Coffee Company , we’re on a mission to drive Bold & Unique excitement within the Coffee Category . As an organization, we’re embracing exciting changes and growth. Join our friendly team and be part of something meaningful! We’re seeking an experienced ECommerce Customer Support Rep to ensuring our customers are provided with the highest quality product as well as excellent customer service. This individual will be the face of our customers online experience and will play a vital part of our team, responsible for engaging with our customers across digital platforms and ensuring a seamless shopping experience. The ideal candidate is proactive, solutions-oriented, tech-savvy, and passionate about delivering top-notch customer support. You’ll serve as a direct link between our brand and our customers—answering questions, solving problems, and creating positive interactions that reflect our values and voice.

Key Responsibilities:

Respond promptly and professionally to customer inquiries via email, live chat, and phone. Manage and edit customer orders, ensuring accuracy and timely follow-through. Process refunds, exchanges, replacements, and lost package claims efficiently. Monitor and engage with customer comments and inquiries across social media platforms. Collaborate with marketing and support teams to manage and maintain chatbot and automated communication features. Utilize various customer service software platforms to track issues and provide timely resolutions. Analyze trends in customer feedback to identify common issues and suggest improvements. Uphold Bones Coffee’s brand voice and tone in all communications. Complete various customer-focused tasks and special projects as assigned.

Qualifications & Requirements:

High school diploma or equivalent required; additional education or certifications in customer service, communications, or e-commerce are a plus. Minimum 2 years of customer service experience in an e-commerce environment or related field. Strong written and verbal communication skills, with excellent grammar and attention to detail. Familiarity with e-commerce best practices and a strong understanding of the online customer journey. Tech-savvy with high proficiency in using CRM, order processing, and communication software. Proven problem-solving skills and a calm, empathetic approach to customer concerns. Experience with the following tools is highly desirable: Meta Business Suite (for managing social media interactions) Zendesk (for ticketing and support tracking) Shopify & Skio (for order and subscription management) ShipHero (for shipping and logistics) Teams (for internal team communication) Smile.io (for loyalty program engagement) Adabot (for automated chat and FAQs) Why Join Us? Be part of a supportive, growth-oriented team in a fun and fast-paced environment Enjoy opportunities to grow your skills and advance with a thriving company Help shape the customer experience for a beloved and growing brand Employee discounts, team events, and more perks as we continue to grow together If you’re a self-starter who loves helping people, enjoys solving problems, and thrives in a collaborative environment, we’d love to hear from you. Come grow with Bones Coffee Company —where bold coffee and bold ideas meet!

EOE Job Type:

Full-time Pay:

From $14.50 per hour Expected hours: 40 per week

Benefits:

401(k) Dental insurance Health insurance Paid time off Vision insurance

Shift:

8 hour shift Day shift

Work Location:

In person