S0901 – Director e-Commerce Position Available In Fulton, Georgia

• Job Title:

• Director of E-Commerce Operations

• Location:

• Atlanta, GA (this is a hybrid role with 1-2 days/week in our offices)

• Reports To:

• VP E-Commerce

• Employment Type:

• Full-Time

• Position Summary:

• We are looking for a strategic and results-oriented
• Director of E-Commerce Operations
• to support the execution and optimization of our digital storefront. This leader will serve as the bridge between technology, operations, site merchandising, marketing, and business performance—owning the day-to-day operations of our e-commerce platform with a relentless focus on improving conversion, engagement, and customer satisfaction.

• Key Responsibilities:

• E-Commerce Strategy & Operations
• + Support development and execution of the e-commerce operations strategy to achieve revenue, profitability, operational efficiency, and customer satisfaction goals.

+ Oversee end-to-end operations, including site functionality, order fulfillment, inventory management, and customer service. + Drive omnichannel integration, ensuring seamless customer interactions across all digital touchpoints. + Monitor site performance and operational KPIs, leveraging data insights to optimize processes and drive growth

• Digital Merchandising Management
• + Lead online product assortment strategy, optimizing mix, pricing, and placement for profitability and customer appeal. + Enhance site content, categorization, and search functionality to improve the customer journey. + Own and improve product detail page (PDP) strategy, including rich content, reviews, visual assets, and financing callouts.
• Performance & CRO
• + Use analytics and behavioral insights to identify opportunities to improve site conversion rates and enhance profitability. + Track and report on KPIs such as conversion rate, bounce rate, engagement metrics, funnel progression, and digital application drop-offs. + Partner product teams to prioritize and implement optimizations that reduce friction in the shopping and application funnel.
• Leadership and Collaboration
• + Partner with technology, marketing, supply chain, and store operations teams to align on goals and ensure seamless execution of enterprise priorities.

+ Stay ahead of e-commerce trends and technology to maintain a competitive edge, providing recommendations and analysis related to overall operational improvement. + Ensure e-commerce platforms (e.g., CMS, PIM, search engine, personalization tools) are optimized for usability, speed, and scale.

• Qualifications:

• + Bachelor’s degree; MBA a plus.

+ 8-12+ year’s experience with at least 5 years in digital commerce-related roles + Proven success managing site operations or digital merchandising in a large retail environment. + Deep understanding of user experience principles, digital merchandising strategy, and conversion rate optimization (CRO). + Deeply collaborative and empathetic leadership style; strong analytical mindset and ability to turn data into actionable insights. + Additional preferred skills: + Familiarity with flexible purchasing models like rent-to-own + Experience with Commerce Cloud, Adobe, GA4, etc preferred. + Experience managing onsite search, product recommendation tools, and A/B testing platforms. + Background in high-SKU count environments with localized inventory and delivery variations.