Temporary Drive-up& Go Manager Position Available In Grafton, New Hampshire

Id :

598736,

Title :

Temporary Drive-up& Go Manager,

Category :

Retail, Store Ops,

RequisitionType :

Professional,

JobGrade :

null,

RequisitionId :

300016854726886,

ExternalPostedStartDate :

2025-05-22T20:59:39 00:00,

JobLevel :

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JobSchedule :

Full time,

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2025-06-01T20:59:39 00:00,

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ExternalDescriptionStr :

• Manage all aspects of the order selection process, ensuring a “just like you picked it” experience for the customer
• Ability to multi-task and problem solve on the fly while maintaining exceptional customer service
• Demonstrate the company’s core values of integrity, diversity, inclusion and safety
• Ensure customer satisfaction with the eCommerce experience, meeting net promoter score (NPS) and customer retention goals
• Ensure all orders meet our 3Q’s standards, Quality (freshness), Quantity (no out of stocks (OOS) and Quickness (on-time order readiness)
• Achieve sales and labor targets by creating a weekly schedule to maximize availability at peak times and capture sales demand – keep slot OOS% low and meet labor targets
• Must be independently motivated, team driven
• Achieve metric goals by training, coaching and assigning duties to team members
• Managing slot capacity in collaboration with Operating Manager to maximize sales
• Review re-shops to ensure hard to locate items in the store are not missed and smart substitutions are provided
• Manage all aspects of the eCommerce systems including Acupick, VTill, emails & the 3PL delivery dashboards throughout the day
• Work with store management to identify cross-trained help throughout the store
• Facilitate initial and ongoing training for all eCommerce Team Members as well as cross-trained shoppers
• Review picker reporting daily and coach team members on opportunity areas
• Review and manage “Metrics That Matter” on a daily/weekly basis with shoppers and store management
• Review customer comments daily and follow up on customer complaints
• Process refunds timely
• Audit order accuracy and bagging techniques in accordance with food safety policies
• Maintain temperature logs in accordance with food safety policies and applicable laws
• Ensure regulated item forms are completed accurately and secured
• Report any systems/IT equipment issues to the help desk and keep store management informed of systems issues
• Keep store management informed in the case of order spikes or call outs that cause the team to fall behind
• Attend weekly Department Manager meetings
• Identify catalog issues and submit to OM for correction
• Monitor and manage supply expenses for the department
• Provide weekly performance updates to OM
• Ensure eCommerce department meets standards for cleanliness, organization and all marketing materials are fresh
• Facilitate Team Member awareness and ensure Team Members are prepared to answer all eCommerce FAQ’s
• Facilitate customer awareness of eCommerce services
• Drive sales by visiting neighboring businesses to explain eCommerce services ,

CorporateDescriptionStr :

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OrganizationDescriptionStr :

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ShortDescriptionStr :

Manage all aspects of the store’s eCommerce operations and ensure proper procedures, processes, and food safety practices are followed. This includes coaching a team of approximately 10 to 30 associates in all aspects of picking, packing, staging, and handing of orders to customers and 3rd party delivery providers where applicable. Create a positive work environment for the team, in a clean and organized environment. Delivering best in class customer service and fulfilling orders with the freshest, top-quality items are a priority. Responsible for growing eCommerce sales through the management of slots, proper scheduling, and executing marketing strategies. Accountable for sales and labor targets as well as achieving performance metric goals,

ContentLocale :

en,

PrimaryLocation :

West Lebanon, NH, United States,

PrimaryLocationCountry :

US,

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JobFunctionCode :

ECOMMERCE

_SHOPPING,

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WorkplaceType :

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WorkYears :

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WorkHours :

null,

WorkDays :

null,

LegalEmployer :

null,

BusinessUnit :

null,

Department :

null,

DomesticTravelRequired :

null,

JobFunction :

eCommerce Shopping,
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Location :

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LocationId :

300000009972954,

LocationName :

04555100,
AddressLine1 : 10 BENNING ST,
AddressLine2 : null,
AddressLine3 : null,
AddressLine4 : null,

Building :

null,

TownOrCity :

WEST LEBANON,

PostalCode :

03784,

Country :

US,
Region1 : GRAFTON,
Region2 : NH,
Region3 : null,

Longitude :

-72.31604,

Latitude :

43.63218
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