E-Com Supervisor Position Available In Northampton, Pennsylvania

E-Com Supervisor 2.5 2.5 out of 5 stars Northampton, PA 18067 Overview We are seeking a dynamic and highly organized E-COM Supervisor to oversee our dropship and parcel operations in a high-volume environment. This role is critical in ensuring operational efficiency, managing team performance, and maintaining exceptional service quality. The ideal candidate will possess strong leadership skills, a keen understanding of e-commerce processes, and the ability to drive results in a fast-paced setting. Responsibilities Manage daily operations of dropship and parcel fulfillment processes Supervise and train staff, ensuring high performance and team morale Monitor and analyze operational performance metrics to optimize processes Coordinate with various teams to ensure timely and accurate order fulfillment Develop and implement best practices to enhance operational efficiency Address and resolve any service issues or customer complaints promptly Conduct regular audits and reporting to assess inventory and system accuracy Maintain compliance with safety and regulatory standards Stay updated on industry trends and advancements in e-commerce technology

SLA TECH SAVVY KPI METRICS

Minimum Requirements Minimum of 3 years of experience in e-commerce operations or logistics Proven experience in a supervisory or managerial role Strong understanding of dropship and parcel shipping practices Ability to analyze data and generate actionable insights Preferred Requirements Experience in high-volume warehouse management Familiarity with e-commerce platforms and software tools Certifications in supply chain management or logistics Proficiency in project management methodologies Previous experience in a fast-paced retail environment Skills Strong leadership and team management abilities In-depth knowledge of e-commerce and dropshipping processes Experience in high-volume parcel operations Excellent problem-solving and decision-making skills Proficiency in data analysis and performance metrics Effective communication and interpersonal skills Familiarity with inventory management systems Ability to work under pressure and meet tight deadlines Attention to detail and organizational skills