Customer Service Specialist – E-commerce Position Available In Charleston, South Carolina

Customer Service Specialist – E-commerce Allegiance Flag Supply, LLC – 4.6

Charleston, SC Job Details Full-time Estimated:

$39.5K – $50K a year 2 hours ago Benefits Health insurance Dental insurance Paid time off Work from home Parental leave Vision insurance 401(k) matching Qualifications Customer service E-commerce AI Communication skills Entry level Full Job Description At our core, we believe that products, especially American flags, should be made in the USA by proud Americans. When you join the team, you become a part of the Allegiance story and a community of wholesome, patriotic Americans who are respected and respect the flags we make. Thank you for your interest in joining our team at Allegiance Flag Supply. As part of our hiring process, we require candidates to complete the Culture Index assessment. This tool helps us understand your strengths and how you may fit within our team culture.

https:

//go.cultureindex.com/p/PThLXKiQoFgcNptx2ev

Location:

Charleston, SC (Hybrid – Work from home & Warehouse in North Charleston) or Fully Remote | Full-Time As a Customer Service Specialist , you’ll be the heart and soul of our customer interactions, delivering exceptional service that reflects our commitment to quality and patriotism. Whether answering inquiries, resolving concerns, or finding creative solutions, your customer focus will play a key role in delivering the exceptional service that sets Allegiance apart. What You’ll Do – Key Responsibilities Engage with purpose: Respond promptly and professionally to customer inquiries and assist with orders via phone, email, chat, SMS, and social media.

Solve creatively:

Handle order inquiries, product questions, and returns with empathy and enthusiasm, going the extra mile to ensure customer satisfaction.

Stay organized and proactive:

Manage and prioritize tickets, document interactions clearly, and contribute to process improvements that benefit the entire team.

Embrace AI & Automation :

Demonstrate comfort working alongside AI tools and evolving automation workflows, collaborating with them to ensure speed and accuracy without compromising the customer experience.

Build relationships:

Create meaningful connections with customers through active listening, empathetic communication, and consistent follow-through.

Be a knowledge champion:

Regularly contribute to improving internal and external knowledge resources by identifying gaps, suggesting content updates, and sharing insights with the team.

Drive improvement:

Identify trends, share feedback, and offer solutions to enhance the customer journey and streamline internal processes.

Collaborate like a pro:

Partner with team members to solve complex challenges and elevate the customer experience. As a part of a remote-friendly team, you’ll also participate in virtual check-ins and team-building initiatives to help foster connection and collaboration. Adapt during peak seasons & support team coverage: Stay flexible and responsive during busy periods, contributing to team scheduling needs as a part of a high-performing, customer-first support team. What You Bring – Key Skills & Qualities Core Experience & Mindset Experience that matters : 1-2 years of customer service experience, preferably in e-commerce or a fast-paced, customer-focused environment.

Mission-driven:

You care about the values behind the brand and find meaning in helping customers feel proud to fly the American flag. Growth mindset : You’re eager to learn, improve, and embrace feedback. Resilience and ownership : You stay composed in challenging situations, embrace problems as opportunities, and take pride in delivering results.

Adaptability and flexibility:

You can operate with structure and specific guidance at times, but are also able to adapt to business needs and work with autonomy. Communication & Customer Service Excellence Exceptional communication : You’re a skilled communicator who thrives in both written and verbal exchanges, with an empathetic and solutions-oriented tone. Problem solving : You bring a proactive attitude, resourcefulness, and customer-first approach to every challenge. Attention to

Detail:

You double-check your work, catch small errors, and take pride in clear, accurate communication. Efficiency & time management : You can manage your time well, juggle multiple conversations or tasks, and strike a balance between thoroughness and speed. Teamwork & Collaboration Team player energy : You thrive in collaborative environments, actively sharing insights, learning from others, and helping shape new processes.

Be a knowledge champion:

Regularly contribute to improving internal and external knowledge resources by identifying gaps, suggesting updates, and sharing insights with the team. Customer insight & trend awareness: You notice patterns in customer questions or feedback and share those insights to improve service and internal processes. Tech Proficiency & Tools Tech-savvy adaptability : Experience with tools like Gorgias, Shopify, or ShipStation is a plus, but a willingness to learn is even more important.

Leverage smart tools:

You’re open to working alongside automation and AI features to enhance speed and accuracy – without losing the human touch. Why Join Allegiance Flag Supply?

Location:

A chance to work in the vibrant city of Charleston, SC! Hybrid work schedule – 2 days per week in the office. For remote work, we require a distraction-free workspace and the ability to be fully engaged during virtual meetings. Mission with meaning : Be part of a company committed to quality, integrity, patriotism, and making a difference at a vibrant and growing company. Room to grow : We value growth and offer opportunities to learn new skills, take on challenges, and advance your career. Collaborative culture : Join a supportive, dynamic team that thrives on collaboration and innovation. Additional benefits : Medical, dental, life, and vision insurance 401(k) + matching Paid time off Parental leave

Schedule:

Monday-Friday, 9 AM – 5 PM EST