CRM Coordinator (Sales Support) Position Available In Palm Beach, Florida

CRM Coordinator (Sales Support) 2.5 2.5 out of 5 stars Boca Raton, FL • Hybrid work About Torticity Founded five years ago and headquartered in Boca Raton, FL, Torticity is revolutionizing the legal sector with groundbreaking technology and unmatched operational support. What began in mass tort case services have evolved into a full-scale transformation of personal injury law, reshaping how firms operate. Our proprietary tech boosts efficiency and sets new industry standards. Today, we offer comprehensive, end-to-end solutions that help law firms navigate complex litigation effortlessly. As pioneers in “Lit-Tech,” we blend innovation with justice, turning challenges into opportunities. Torticity isn’t just changing the game; we’re building the future of legal excellence. Join us and be part of something extraordinary. Remote opportunities available nationwide. Employees within a 40-mile radius of our Boca Raton HQ enjoy in-person collaboration and enhanced compensation.

Hybrid work model:

Mondays, Tuesdays, and Thursdays in-office. Learn more about us and our leadership team: torticity.com/company We are an equal opportunity employer and make employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, age, or any other status protected by law. About the Role The CRM Coordinator plays a vital role in supporting the VP of Sales and enabling operational effectiveness across the sales organization. Reporting to the Director of Sales Operations, this role is responsible for ensuring CRM data integrity, tracking lead engagement, and supporting all tasks associated with lead follow-up and sales workflow efficiency. You will be an essential part of maintaining pipeline accuracy and helping the team act on real-time data. You are Excited About this

Role Because You Will Be Engaged In:

CRM Data Management & Lead Tracking Own the input, validation, and maintenance of leads and prospect data within the CRM system Ensure leads are followed up in a timely and efficient manner Flag inactive or stalled opportunities and ensure appropriate outreach actions are taken Sales Process Support Work closely with Sales leadership to support lead assignments and data entry workflows Assist with lead scoring, routing, and reporting to optimize sales outcomes Coordinate with Sales Operations to implement CRM best practices and drive efficiency Reporting & Visibility Generate weekly dashboards and insights for the VP of Sales and broader team Track and analyze pipeline metrics to inform outreach strategies and prioritization Maintain clean and actionable reports that reflect current engagement and opportunity status Cross-Functional Collaboration Act as a liaison between Sales, Sales Ops, and Marketing Ensure alignment on pipeline health and inbound/outbound lead flows Support ad hoc tasks assigned by Sales leadership to ensure the CRM and sales tools are working effectively We’re Excited About You Because You Can… Manage CRM systems with a high level of accuracy and attention to detail Proactively follow up on lead status and data health across multiple users Bring a problem-solving mindset and eagerness to improve workflows Communicate clearly and effectively with Sales and Ops teams Organize tasks and prioritize in a fast-paced, changing environment Take ownership of recurring tasks while remaining flexible for ad hoc needs Why You’ll Love Working at Torticity… We are a group of bright, kind professionals who are motivated by challenges and value integrity, innovation, and trust We cultivate a diverse and inclusive community, where all voices are heard and valued We leverage our strengths in legal technology to drive innovation and disrupt the industry We win as a team, commit to our work, and celebrate success together We boldly create the future while keeping equity and client impact at the center of all that we do We offer comprehensive compensation packages and inclusive health and wellness benefits Compensation and Benefits This role will receive competitive salary, benefits, and variable compensation. The salary for U.S.-based employees in this role will be within the range listed below. Compensation is determined by various factors, including experience, location, and performance. This position is also eligible for variable compensation based on individual and company performance.

Salary Range:

$70,000 to $90,000 USD annually

Perks and Benefits:

At Torticity we recognize that our employees are not just professionals; they are individuals with unique lives, families, and challenges. This understanding drives our commitment to providing a comprehensive benefits package designed with your well-being at the forefront. At Torticity, we are dedicated to helping you be the best version of yourself. Unparalleled Experience 1:1 Coaching and Stretch Assignments early in your career to accelerate growth Robust Learning & Development offerings to support your continuous growth A talented Peer Network for seasoned talent, providing access to a diverse and expert community Work with cutting-edge technology alongside pioneers in the legal tech industry Start-up, enterprising culture where you collaborate directly with senior leaders and C-suite executives Hyper-growth career opportunities with clear paths to advancement Wellness, Family Planning, and Support Access to free therapy sessions and emotional/work-life counseling Complimentary Calm subscription to support mental well-being Medical, dental, vision, and health insurance coverage Life insurance and short/long-term disability insurance Flexible Spending Accounts Comprehensive support for every unique path to parenthood 401k plan Employee Assistance Program Remote/Hybrid Schedule + Generous Paid Time Off (PTO) Enjoy a hybrid work schedule, blending on-site collaboration and work-from-home days for staff within a 40-mile radius HQ based employees are generally positioned at the higher end of the market range for their relevant role For employees outside of the radius, this is a fully remote role. Holiday Pay, including 11 paid holidays Flexible PTO and Discretionary Time Off for balance and personal needs Purpose-Driven Careers A career at Torticity is purpose-driven, where your work directly contributes to advancing justice and bringing voices to the forefront. By leveraging innovative technology, we help ensure fair outcomes for claimants and empower legal teams to fight for what’s right. Join us in transforming the litigation landscape and be part of a team dedicated to making a real, lasting impact in the pursuit of justice and equity.

Apply via our careers site:

Torticity Careers at www.torticity.com/careers