Casual Labor CRM Coordinator Position Available In Baldwin, Georgia

Casual Labor CRM Coordinator 4.2 4.2 out of 5 stars 231 W Hancock Street, Milledgeville, GA 31061 About Us Georgia College & State University (GCSU) is the state’s designated public liberal arts university, where students learn the essential skills to compete in a fast-paced and technology-driven global society. The university prepares students for successful careers, leadership in communities, problem solving and life-long learning through personalized attention in a residential setting with opportunities for a variety of transformational experiences through its award-winning, high-impact practices. One of only three selective universities within the University System of Georgia and a top 10 ranked public university in the Southeast, GCSU offers undergraduate degrees in more than 40 majors, more than 30 graduate programs, doctorates in education and nursing, professional certificates, and continuing education programs. As a member of the prestigious Council of Public Liberal Arts Colleges (COPLAC), GCSU is committed to fostering a liberal arts environment that values academic preeminence, interdisciplinary inquiry and an inclusive learning community. GCSU enjoys a strong reputation for academic excellence and nationally ranked programs according to US News & World Report, The Princeton Review and Colleges of Distinction

• among other ranking sources. Georgia College & State University takes great pride in combining the educational experience of a private liberal arts college with the affordability of a public university. Faculty and staff are dedicated to student engagement and experiential learning through high-impact practices such as internships, service
• and community-based learning, leadership development, study abroad opportunities, mentored undergraduate research and a capstone project that fosters intellectual curiosity, reasoned inquiry and critical thinking.

The university’s beautiful and historic campus is located downtown in Milledgeville, Georgia, a charming, diverse college town of approximately 19,000 residents in Central Georgia, and only 90 miles southeast of Atlanta. Milledgeville is also the home of noted American author and alumna, Flannery O’Connor, ’45, and the college community enjoys many exciting literary arts programs at O’Connor’s former home, Andalusia, a National Historic Landmark owned by the university. Milledgeville is located on the banks of beautiful Lake Sinclair and Lake Oconee, allowing faculty, staff and students to take full advantage of the environmental and recreational benefits of being part of a lake community. For cultural, educational and leisure opportunities beyond Milledgeville

• Macon and Atlanta are located within easy driving distances.

Georgia College & State University is dedicated to protecting academic freedom in addition to supporting freedom of expression as outlined in the University System of Georgia’s Freedom of Expression and Academic Freedom policy and its Ethics Code of Conduct . For more information, visit us online at gcsu.edu. Job Summary The Graduate Admissions Coordinator coordinates the graduate admissions process through the use of the Customer Relationship Management system by monitoring the progress of various groups of applicants, coordinating communications, answering student inquiries, facilitating graduate student matriculation, and providing reports to a variety of stakeholders. Developing communication plans to reach prospective graduate students, creating applications for use with the CRM; regularly mining data to report the status of admissions by program and college; interpreting and applying recruitment, enrollment and retention strategies; managing the graduate CRM including continuous additions to and maintenance of email templates, communication plans, targets, applications, cases, forms and users; extensive use of CRM for inquiry and applicant tracking, communications, reporting and recruitment; working with the graduate program admissions issues, participating as a member of the GCSU Graduate Coordinators and Graduate Council, and maintaining student records within Banner and Xtender to ensure compliance with university academic standards. Working closely and on a daily basis with applicants, current students, the Director of the Graduate Admissions, graduate coordinators, faculty, departments and colleges. Responsibilities CRM Administration and Management

• 45 Oversee and manage the application process and registration in Radius by Campus Management Answer graduate inquiries through phone, email and text message.

Graduate admissions efforts include communicating admissions status to applicants and Graduate Coordinators Manage applications and cases Provide guidance and support to Graduate Coordinators with admission questions and concerns Maintain graduate applicant and student files in Banner Web Xtender, and Radius Resolve applicant and student issues Assist with the Double Bobcat pathways Assist the International Education Center on international applicants. Customer Service

• 30 Facilitates day-to-day operations of graduate admissions process including communicating with prospective graduate students from the inquiry stage through enrollment Receiving and processing student applications and related documents, and compiling and maintaining student files Reporting
• 15 Facilitates day-to-day operations of graduate admissions process including communicating with prospective graduate students from the inquiry stage through enrollment Receiving and processing student applications and related documents, and compiling and maintaining student files Monitoring
• 5 Monitors the process of applicants during the admission process. Other
• 5 Other duties as assigned Required Qualifications Educational Requirements Bachelor’s degree Required Experience 1 year or less Preferred Qualifications Preferred Educational Qualifications Bachelor’s degree Preferred Experience 1 year or less Required Documents to Attach List of References Transcripts Knowledge, Skills, & Abilities

ABILITIES

Ability to work on own initiative as well as following directions Ability to exercise good judgment and discretion in handling confidential materials and matters.

KNOWLEDGE

Detailed knowledge of university policies that relate to graduate student admission and enrollment; thorough experience and familiarity with Banner, Web Xtender, Slate CRM, and Canva Ability to work independently using problem-solving skills to anticipate unique issues and formulate effective, creative solutions. Knowledge of data collection, organization, statistical analysis, and interpretation. SKILLS Excellent computer skills. Excellent verbal and written communication. Organizational skills sufficient to prioritize work under competing demands and deadlines with frequent interruptions. Problem-solving skills sufficient to anticipate issues and formulate effective solutions. USG Core Values The University System of Georgia is comprised of our 26 institutions of higher education and learning as well as the System Office. Our USG Statement of Core Values are Integrity, Excellence, Accountability, and Respect. These values serve as the foundation for all that we do as an organization, and each USG community member is responsible for demonstrating and upholding these standards. More details on the USG Statement of Core Values and Code of Conduct are available in USG Board Policy 8.2.18.1.2 and can be found on-line at https://www.usg.edu/policymanual/section8/C224/#p8.2.18_personnel_conduct. Additionally, USG supports Freedom of Expression as stated in Board Policy 6.5 Freedom of Expression and Academic Freedom found on-line at https://www.usg.edu/policymanual/section6/C2653. Equal Employment Opportunity Georgia College & State University (GCSU) is committed to the fundamental principle of equal opportunity and equal treatment for every prospective and current employee. No person shall, on the grounds of race, color, sex (including pregnancy, sexual orientation, and gender identity), religion, national origin, age, disability, veteran status, or genetic information, be excluded from employment or participation in, be denied the benefits of, or otherwise be subjected to discrimination, under any program or activity conducted by GCSU. Georgia College & State University is a national award-winning institution in areas of student success and achievement. It strives to achieve excellence in the composition of its community, educational programs, university policies, research and scholarship, campus life, employment practices, extracurricular activities, and community outreach. It is a priority of the university to be a welcoming and inclusive environment so that its campus culture will enhance the ability of its community members to succeed in their endeavors, to be respected as individuals, and to feel a sense of belonging. Other Information This is not a supervisory position. This position does not have any financial responsibilities. This position will be required to drive. This role is not considered a position of trust. This position does not require a purchasing card (P-Card). This position may travel 1%

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