API Process Improvement Analyst II, Insurance Position Available In Essex, Massachusetts

Job Listing ID:

4286396

Job Title:

API Process Improvement Analyst II, Insurance Application Deadline:

Open Until Filled

Job Location:

Salem

Date Posted:

06/06/2025

Hours Worked Per Week:

Not Provided Shift:

Not Provided Duration of Job:

Either Full or Part Time, more than 6 months You may contact this employer directly.
(Obtain the contact information to print or add to your jobs.)

Job Summary:

As the API Process Improvement Analyst II, you will spearhead communications with data exchange vendors to improve processes while being accountable to accurately address outstanding issues that require resolution and actionable insights and optimization. In addition, you will facilitate mapping of existing structure to Guardian Standards to ensure a seamless data exchange across systems to meet vendor needs when connections are not compatible with various platforms. Your role also entails identifying and triaging issues and supporting the resolution of all errors related to transferring, loading, and management of integrated data. Mentoring junior team members by sharing expertise and providing guidance is essential. You will also participate in projects with data exchange impacts including vendor changes, customer migrations, and customer add-on requests while setting up and configuring EDI/API connections for different types of data in complex situations. You are A self-starter who is fueled by collaboration, able to transform conceptual thinking into executable insights who thrives in partnering across the company with software developers and data engineers, and with external benefit administration companies. You have Experience working with API connections (HTTP, REST, Web API, etc.) Experience with API Gateway Apigee, setup API proxies, products, policies, Security and Monitoring a plus Strong computer skills: MS Excel, Postman Working with Benefit Administration platforms is a plus: Plansource, ADP, Hello Flock, Rippling, Paylocity, Employee Navigator Strong ability to manipulate data files to create output in various formats: 834, JSON, CSV Exhibited flexibility in handling multiple tasks, responding rapidly to changing priorities and working within tight deadlines. Excellent communication skills, both oral and written Demonstrated analytical skills Ability to function in a team environment and build strong working relationships Experience working in insurance industry preferred 3+ years of experience with development of data feeds or data exchanges College degree preferred or equivalent professional experience.’ You will Assist customers and third-party administrators with the implementation, testing, and support of inbound and outbound API connections. Coordinate and develop implementation strategy with third-party administrators for different API connection types (Plan Level, EOI, Member Eligibility, etc.) Coordinate validation of requirements with third-party administrators Create, write, and review test plans and scripts for User Acceptance Testing with third-party administrators Support third-party administrators, external customers, and internal processing areas by trouble shooting data and processing issues. Act as a liaison between the business community and IT. Supply third-party administrators and/or plan holders plan and data specific requirements based upon Guardian’s internal systems and standards. Work with third-party administrators to understand their abilities to pass us data and provide solutions to situations/formats outside of Guardian’s standards. Respond to internal and external inquiries regarding connection(s) Service customers to meet their needs. Involves receiving and returning calls in a timely manner and responding promptly to e-mails from both internal and external customers. Handle complex calls requiring research and explanations Attend relevant training, job sharing, mentoring and establishing personal networks.

Job Classification:

Operations Research Analysts Access our statewide or regional occupation report for more information about wages,
employment outlooks, skills, training programs, related occupations, and more. Compensation

Salary:

Not Provided Job Requirements

Experience Required:

 See Job Summary

Education Required:

None

Minimum Age:

N/A Gender:

N/A