CRM Specialist Position Available In Mecklenburg, North Carolina

CRM Specialist UNC Charlotte – 4.0

Charlotte, NC Job Details Full-time Estimated:

$52K – $65.2K a year 1 day ago Qualifications CRM software Certified Salesforce Administrator Computer science Computer Science Salesforce Certification Salesforce Information Systems Mid-level Analysis skills Bachelor’s degree Data management 2 years Full Job Description The Office of OneIT provides highly reliable information technology infrastructure, tools, and services to empower the University to achieve its academic, research, administrative, and service goals. Primary Purpose of Position This position supports the implementation and maintenance of the Salesforce CRM by assisting with data entry, documentation, and troubleshooting. Summary of Position Responsibilities Assist in building and customizing Salesforce applications using Apex, Lightning Web Components, and declarative tools like Flows and Process Builder. Translate functional requirements from higher education stakeholders into scalable Salesforce solutions. Support the development and maintenance of integrations between Salesforce and other campus systems. Participate in testing, documentation, and deployment of new features and enhancements. Collaborate with cross-functional teams to improve student and staff experiences through CRM innovation Minimum Education/Experience Bachelor’s degree in Computer Science, Information Systems, Higher Education Administration, or a related field. 2+ years of professional experience working in a higher education environment (e.g., registrar’s office, admissions, student affairs, academic departments). Preferred Education, Knowledge, Skills and Experience Strong analytical and problem-solving skills. Interest in learning Salesforce development and CRM best practices. Excellent communication and teamwork abilities. Exposure to Salesforce through coursework, internships, or self-study. Familiarity with Salesforce Education Cloud or CRM systems in higher education. Experience with data management, reporting, or student lifecycle processes. Necessary Certifications/Licenses Preferred Certifications/Licenses Salesforce Administrator or Platform Developer I certification. Special Notes to Applicants The finalist will be subject to a Criminal Background Check and/or a Motor Vehicle Report The Search Committee will not contact references without first verifying permission with the finalist . Please ensure your resume reflects the knowledge, skills, abilities, and experiences to support your answers to the supplemental questions.

UNC Charlotte Benefits Information:

https://hr.charlotte.edu/benefits/benefits-overview/ Posting Open Date 06/16/2025 Posting Close Date 06/30/2025 Open Until Filled No Proposed Hire Date 07/01/2025 If time-limited please indicate appointment end date Contact Information