Product Analyst Position Available In Mecklenburg, North Carolina
Tallo's Job Summary: The Product Analyst role with Customer Digital Solutions offers a 12-month contract with potential for extension or hire, involving e-commerce efforts, app maintenance, user research, process activities, quality assurance, change management, continuous improvement, data utilization, stakeholder communication, customer feedback, and leadership interaction. The position requires a Bachelor's degree and 2+ years of related work experience.
Job Description
Product Analyst – Customer Digital Solutions 12-month Contract with potential for extension or hire Hybrid – 3 days onsite
Overview:
The Customer Digital Solutions team aims to enhance customer and employee experiences, exceeding expectations and improving satisfaction with our Energy client. The team delivers technology solutions across various channels, including Natural Gas, Outage, Transactional Customer Messaging, Billing & Payment alerts, Mobile App, Web, and Contact Center Technology. Dedicated teams support existing programs and create new ones.
Role Focus:
The Product Analyst will support a portfolio of efforts around Products and Services, working closely with the Product Owner to capture requirements and ensure successful outcomes. This includes collaborating with analytics, marketing teams, and other technology groups to develop holistic solutions.
Key Responsibilities:
E-commerce Effort:
Assist in the organization’s e-commerce, write JIRA stories, engage stakeholders, and document future requirements.
App Maintenance:
Support existing apps (Service Navigator, TOU Enrollment, Solar Estimator, Outage Verification) and monitor usage metrics.
User Research & Story Writing:
Assist the Product Owner with user research and story writing.
Process Activities:
Perform process mapping, value stream mapping, process analysis, process design, methods development, performance standards & metrics development, ROI analysis.
Quality Assurance:
Develop and execute quality assurance plans.
Change Management:
Support change management functions for successful product implementation.
Continuous Improvement:
Collaborate with the product team to identify opportunities for efficiencies and cost savings.
Data Utilization:
Use data to develop and implement solutions, ensuring outcome measurement.
Stakeholder Communication:
Communicate with internal stakeholders, keeping key sponsors informed and partnering with the broader organization.
Customer Feedback:
Consolidate user feedback, user research, and employee feedback.
Leadership Interaction:
Interact with various leaders at the company, managing expectations across multiple business units.
Presentation Skills:
Present and represent working software in front of large audiences.
Learning & Adaptability:
Navigate the complex landscape of products and services within the organization.
Qualifications:
Required:
Bachelor’s degree. 2+ years related work experience. In lieu of a Bachelor’s degree, High School/GED and 6+ years related work experience.
Desired:
Effective communication skills across various media. Attention to detail. Problem-solving and analytical abilities. Ability to handle multiple priorities. Curiosity and a bias towards action. Research and data gathering skills. Collaborative problem-solving approach. Ability to define and quantify opportunities with minimal data. Experience writing business cases and presenting analysis. Highly organized and process-oriented. Experience with data dashboards. Passion for solving customer problems and enhancing customer experience.
Working Conditions:
Environment:
Mostly office-based, occasional research or analysis in plants or the field.
Hybrid:
Remote and onsite work, with a reasonable commute to the designated Energy facility.
Specific Requirements:
Bachelor’s degree in Business, Industrial Engineering, Information Management, or a similar discipline. 2+ years of work experience in a related business area.
