Digital Experience Consultant Position Available In Wake, North Carolina

Career Area:

Product Support Job Description:

Your Work Shapes the World at Caterpillar Inc. When you join Caterpillar, you’re joining a global team who cares not just about the work we do

• but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don’t just talk about progress and innovation here
• we make it happen, with our customers, where we work and live.

Together, we are building a better world, so we can all enjoy living in it. Caterpillar’s Construction Industry Services Division (CISD) is hiring a Digital Experience Consultant who will be responsible for driving value for our Construction Industry (CI) managed account customers through eCommerce solutions with the ultimate goal of growing Cat Integrated Procurement (IP) technology sales for the division. What You’ll Do (Essential Functions) This position is split into two main areas of focus: data analytics and business development. As a Digital Experience Consultant, you’ll analyze sales data, use insights to define customer strategies, create execution plans, and then interface with dealers and customers to increase IP sales. Analyze global sales data for dealers and customers to identify where opportunity exists for Cat IP sales Work with internal Account Managers, Sales Representatives, Digital and Dealer capability experts to develop and execute sales plans for customers around the globe Manage multiple projects at a time per customer and per territory/region Initiate and develop good relationships with key Caterpillar division offices throughout the globe Develop Cat IP solutions for critical customers both at the HQ and jobsite level in order to clearly articulate the value of Cat IP Ensure sales activities are consistent and in compliance with Caterpillar’s policies and strategies and all applicable reporting and regulations Lead and participate in continuous improvement objectives for the team/department How You’ll Be Successful (Core Skills) Customer Focus to display understanding of customer needs

• both articulated and unarticulated, understanding of current industry trends to drive prioritized list of enhancements to our tools to deliver superior customer satisfaction through our eCommerce platforms.

Effective Communications to deliver quality presentations directly to customers and dealers as well as initiate the integration process. Influencing partners within CISD as well as Cat Digital and DSDs to drive alignment on both strategic initiatives as well as efficient implementation of necessary enhancements. Further, to help customers understand the benefits that our eCommerce platforms such as Cat Integrated Procurement can bring do their daily operations. Relationship Management to establish and maintain healthy working relationships with customers, dealers, and internal business partners. Strategic Thinking to ideate eCommerce strategy and execute go-to-market plans in alignment with customer, dealer, and Caterpillar enterprise objectives. Top Candidates Will Also Have Strong presentation and training skills Proficiency in data analysis Experience implementing process improvements & in project management (owning projects from start to finish) Self-starter and team player Industry experience in eCommerce, digital, marketing, sales eCommerce solutions/platform experience (data analysis and/or sales) Prior dealer facing experience Bachelor’s degree Additional Details Work locations: Cary, NC; Peoria or Chicago, IL; Dallas, TX Caterpillar requires 5 days per week in office

Summary Pay Range:

$144,960.00

• $217,320.

00 Compensation and benefits offered may vary depending on multiple individualized factors, job level, market location, job-related knowledge, skills, individual performance and experience. Please note that salary is only one component of total compensation at Caterpillar.

Benefits:

Subject to plan eligibility, terms, and guidelines. This is a summary list of benefits. Medical, dental, and vision benefits

• Paid time off plan (Vacation, Holidays, Volunteer, etc.)
• 401(k) savings plans
• Health Savings Account (HSA)
• Flexible Spending Accounts (FSAs)
• Health Lifestyle Programs
• Employee Assistance Program
• Voluntary Benefits and Employee Discounts
• Career Development
• Incentive bonus
• Disability benefits Life Insurance Parental leave Adoption benefits Tuition Reimbursement
• These benefits also apply to part-time employees Relocation is available for this position.

Visa Sponsorship is not available for this position. This employer is not currently hiring foreign national applicants that require or will require sponsorship tied to a specific employer, such as, H, L, TN, F, J, E, O. As a global company, Caterpillar offers many job opportunities outside of the U.S which can be found through our employment website at www.caterpillar.com/careers.

Posting Dates:

May 7, 2025

• May 20, 2025 Any offer of employment is conditioned upon the successful completion of a drug screen. EEO/AA Employer. All qualified individuals
• Including minorities, females, veterans and individuals with disabilities
• are encouraged to apply.

Not ready to apply? Join our Talent Community. There’s more to work at Caterpillar than just the work itself. We hire smart, friendly people and it shows in our culture. We hold ourselves to high standards and make sure our values of integrity, excellence, teamwork, commitment and sustainability come to life in the way we work. We make sure our employees feel continuously challenged while also supported. We provide professional growth opportunities, including leadership programs. We celebrate the diversity of our team, while also working together as one Caterpillar. Our culture, like everything at our company, is made possible by each employee’s contribution. Person by person, we create the environment we work in, and we are proud of the Caterpillar we’ve built.