Retail CRM (Customer Relationship Management) Specialist Position Available In Bergen, New Jersey

RETAIL CRM

(CUSTOMER

RELATIONSHIP MANAGEMENT

)

SPECIALIST

IN

WOODCLIFF LAKE, NJ, USA!

Date Posted:

06/10/2025

Hiring Organization:

Rose International

Position Number:

483929

Industry:

Automotive

Job Title:

Retail CRM (Customer Relationship Management) Specialist

Job Location:

Woodcliff Lake, NJ, USA, 07677

Work Model:

Hybrid

Work Model Details:

3 days in office 2 days remote

Shift:

8:30-4:30, 45 min lunch

Employment Type:

Temporary

FT/PT:

Full-Time
Estimated Duration (In months): 7
Min Hourly Rate($): 35.00
Max Hourly Rate($): 42.00

Must Have Skills/Attributes:

CRM, Marketing, Retail Expert 3.0, Sales

Experience Desired:

ExpDe:

:

Understanding automotive is helpful (

Yrexp:

:2+ yrs)

Required Minimum Education:

High School Diploma or equivalent

Preferred Education:

Bachelor’s Degree
Job Description
Required Education

• High School Degree

Preferred Education:

• Bachelor’s Degree

Required Qualifications:

• 3-5 years of automotive, marketing, or business administration experience
• Friendly attitude and ability to work well within a team and with different business users
• Strong Microsoft Office experience, particularly with Excel and Outlook
• Strong analytical skills
• Excellent verbal and written communication skills
• Understanding of internet sales leads, CRM Communications, and s a plus

Required Technical Skills:

• Familiar w/Excel (Intermediate preferred) – creating formulas not required, but we track all disputes in Excel spreadsheets
• Proficiency using Outlook

Responsibilities:

• The Retail CRM Specialist is responsible for assisting Client dealers and Field teams with all aspects of client’s and dealers’ Lead Conversion (LC) and Dealer Sales Loyalty (DSL) reporting.
• The primary responsibility is related to managing the disputes coming from the dealers on these two metrics, with the bulk of the disputes related to DSL.
• Managing disputes involves reviewing details of the incoming dispute information, searching in different data bases for customer data associated with the dealerships and car VIN information, following guidelines for approving/denying disputes to ensure that only valid disputes are approved and processed, and then communicating the decisions to dealers via email in a timely manner.
• Additionally, this person will handle follow up questions that arise from our responses.
• This person will also provide backup assistance in handling/directing inquiries that come into a department support mailbox, and other administrative tasks as required by Retail CRM Manager.
• Only those lawfully authorized to work in the designated country associated with the position will be considered.
• Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client’s business needs and requirements.

•

Benefits:

For information and details on employment benefits offered with this position, please visit . Should you have any questions/concerns, via our secure .

California Pay Equity:

For information and details on pay equity laws in California, please visit the State of California Department of Industrial Relations’ .