Retail CRM Specialist Position Available In Bergen, New Jersey

Job Description:

Innova Solutions has a client that is immediately hiring for CRMCustomer Relationship Management Specialist Position type:

Full-time –

Contract Duration:

6 months

Location:

Woodcliff Lake,NJ As CRM Customer Relationship Management Specialist, you will be:

Assist dealers with person-based conversion inquiries and leaddispute requests. Research all dispute requests, ensuring that onlyvalid disputes are processed. Assist dealers with dealer salesloyalty inquiries and DSL dispute requests. Manages CRM Supportmailbox acting as a point of contact for all and interdepartmentalrequests for customer updates to ensure that all inquiries areanswered promptly and/or routed to appropriate team members forfinal resolution. Customer update requests received via directmail. Assists in the review and testing of system and/or processchanges related to Robotic Process Automation system. Assist in theprocessing of customer inquiries related to special programs thatare not automated due to their temporary nature. Performs otherrelated duties/projects as required to assist Retail CRM team Theideal candidate will have: Bachelor’s degree in businessadministration, Marketing or equivalent work experience. 3-5 yearsof automotive, marketing or business administration experience.

Excellent proficiency in MS Excel, Word, PowerPoint and Outlook.

SQL experience a plus. Tableau experience a plus. Demonstratedskills in data analysis. Experience with File Transfer software.

Understanding of sales leads, CRM Communications, and websites aplus Qualified candidates should

APPLY NOW

for immediateconsideration! Please hit APPLY to provide the requiredinformation, and we will be back in touch as soon as possible.

Thank you! Sachin Saini 678-207-5262sachin.saini@innovasolutions.com

PAY RANGE AND BENEFITS

PayRange•: $40- $42 Per hour. •Pay range offered to a successfulcandidate will be based on several factors, including thecandidate’s education, work experience, work location, specific jobduties, certifications, etc.

Benefits:

Innova Solutions offersbenefits( based on eligibility) that include the following: Medical& pharmacy coverage, Dental/vision insurance, 401(k), Health savingaccount (HSA) and Flexible spending account (FSA), Life Insurance,Pet Insurance, Short term and Long term Disability, Accident &Critical illness coverage, Pre-paid legal & ID theft protection,Sick time, and other types of paid leaves (as required by law),Employee Assistance Program (EAP).

ABOUT INNOVA SOLUTIONS

Foundedin 1998 and headquartered in Atlanta, Georgia, Innova Solutionsemploys approximately 50,000 professionals worldwide and reports anannual revenue approaching $3 Billion. Through our global deliverycenters across North America, Asia, and Europe, we deliverstrategic technology and business transformation solutions to ourclients, enabling them to operate as leaders within their fields.

Recent Recognitions:

Named One of America’s Best Employers for NewGrads by Forbes (2024 Named One of the Best Companies to Work Forby U.S. News & World Report (Private Companies List, 2024-2025) Oneof the Largest IT Staffing Firms in the US – Ranked 3 by StaffingIndustry Analysts (SIA, 2024) One of the Largest Staffing Firms inthe US – Ranked 13 by Staffing Industry Analysts (SIA, 2024;includes Innova Solutions, Volt, & HireGenics) Named One of the TopTen Private Companies in Atlanta by the Atlanta Business Chronicle(2023) One of the Largest Certified Minority Business Enterprises(MBEs) in the United States (NMSDC, 2024) AWS Advanced TierServices Partner with 100 certifications

Website:

https://www.innovasolutions.com/ Innova Solutions is an EqualOpportunity Employer and prohibits any kind of unlawfuldiscrimination and harassment. Innova Solutions is committed to theprinciple of equal employment opportunity for all employees and toproviding employees with a work environment free of discriminationand harassment on the basis of race, color, religion or belief,national origin, citizenship, social or ethnic origin, sex, age,physical or mental disability, veteran status, marital status,domestic partner status, sexual orientation, or any other statusprotected by the statutes, rules, and regulations in the locationswhere it operates. If you are an individual with a disability andneed a reasonable accommodation to assist with your job search orapplication for employment, please contact us athr@innovasolutions.com or (770) 493-5588. Please indicate thespecifics of the assistance needed. Innova Solutions encourages allinterested and qualified candidates to apply for employmentopportunities. Innova Solutions (HireGenics/Volt) does notdiscriminate against applicants based on citizenship status,immigration status, or national origin, in accordance with 8 U.S.C.§ 1324b. The company will consider for employment qualifiedapplicants with arrest and conviction records in a manner thatcomplies with the San Francisco Fair Chance Ordinance, the LosAngeles Fair Chance Initiative for Hiring Ordinance, and otherapplicable laws.