Senior Analyst Veeva CRM Position Available In Somerset, New Jersey

Job Description:

Join a Legacy of Innovation 125 Years and Counting! DaiichiSankyo Group is dedicated to the creation and supply of innovativepharmaceutical therapies to improve standards of care and addressdiversified, unmet medical needs of people globally by leveragingour world-class science and technology. With more than 125 years ofscientific expertise and a presence in more than 20 countries,Daiichi Sankyo and its 18,000 employees around the world draw upona rich legacy of innovation and a robust pipeline of promising newmedicines to help people. In addition to a strong portfolio ofmedicines for cardiovascular diseases, under the Group’s 2025Vision to become a “Global Pharma Innovator with CompetitiveAdvantage in Oncology,” Daiichi Sankyo is primarily focused onproviding novel therapies in oncology, as well as other researchareas centered around rare diseases and immune disorders. SummaryThis position is responsible for the administration and operationalsupport of Daiichi Sankyo’s Veeva CRM system within IT. They’llcollaborate with various sales and marketing customers to identifynew and support existing CRM functionality. Primary responsibilitywill be around supporting our Omnichannel Marketing customersrelated to various CRM functionality such as Suggestions, Next BestAction, Integrated Scheduling, CLM, Rep Triggered E-mails, etc.

They’ll also collaborate closely with internal IT stakeholders andvarious external vendors to deliver solutions. Responsibilities

• Business Analysis:

  Analyze sales and marketing businessrequirements and translate them into functional specifications forVeeva CRM. Collaborate with business stakeholders to gather anddocument business needs, objectives, and processes related to VeevaCRM as it pertains to Omnichannel Marketing Team and Other Salesrelated functions.

•

Implementation:

Identify opportunities forprocess improvement and recommend solutions to enhance thefunctionality and effectiveness of Veeva CRM and OmnichannelMarketing processes. Provide technical expertise related to theconfiguration of Veeva CRM and perform data analysis andconfiguration deliverables related to business processes. Conductuser acceptance testing and provide training and support to endusers. Participate with internal IT data teams/vendors tounderstand data integrations and API requirements (no developmentexperience required) in and out of Veeva CRM system.

• Documentation:

  Document various system related documentations suchas system configurations, data flow processes, test scripts,functional specification, training documentation, etc. Ensuredocument integrity and version control by leveraging SharePointand/or other M365 features.

•

Ongoing Support:

Develop and maintaina deep understanding of Veeva CRM and Omnichannel Marketingcapabilities and best practices. Responsible for systemadministration of Veeva CRM. Troubleshoot and resolve issuesrelated to Veeva CRM and Omnichannel Marketing functionality, dataintegrity, and system performance. Stay up-to-date with industrytrends and advancements in Veeva CRM and Omnichannel Marketing andprovide recommendations for system enhancements and upgrades. Stayon top of new upgrade releases in Veeva CRM and partner withcustomer to evaluate and implement as needed. Responsible for theHelp Desk operational guidance and support related to applicationtickets, setting and monitoring SLAs, coordinating training, andremediating User issues. Provide support across all areas of CRMsystem development lifecycle (SDLC) including creating trainingdocumentation for all supported applications.•

Collaboration:

Attend customer facing meetings to communicate standards anddirections, as well as advise on technology solutions andcapabilities in CRM. Collaborate with external technology vendorsand internal IT teams to ensure the successful integration of VeevaCRM and Omnichannel Marketing features with other systems andapplications such as C360, data warehouse, marketing cloud, etc.

Qualifications :

Successful candidates will be able to meet thequalifications below with or without a reasonable accommodation.

Education Qualifications (from an accredited college or university)Bachelor’s Degree in Information Systems, Computer Science orbusiness related discipline required required ExperienceQualifications

• 1 or More Years Experience 2 years of provenhands-on experience administering, configuring, and supportingVeeva CRM (CLM, Engage, Approved E-mails, MyInsights) and othermodules of CRM required. required
• 1 or More Years Strongunderstanding of pharmaceutical and life sciences industryprocesses and regulations preferred.
• 1 or More Years Proficientin business analysis, process mapping, and functional requirementsgathering preferred
• Excellent communication and interpersonalskills, with the ability to collaborate effectively withcross-functional teams internally and externally. preferred
• Strong problem-solving and analytical thinking abilities. preferred
• Ability to manage multiple priorities and meet deadlines in afast-paced environment. preferred
• Veeva CRM or Veeva Vaultcertifications are preferred. preferred
• Knowledge of ITILprocesses (Incident Management, Change Management and ProblemManagement) and Service Management principles preferred.

preferred

Travel Ability:

to travel up to 5% Attend minimal industry and DSIsponsored events Daiichi Sankyo, Inc. is an equalopportunity/affirmative action employer. Qualified applicants willreceive consideration for employment without regard to sex, genderidentity, sexual orientation, race, color, religion, nationalorigin, disability, protected veteran status, age, or any othercharacteristic protected by law.