CRM Administrator Position Available In Monroe, New York

CRM Administrator

PREMIUM MORTGAGE CORPORATION – 3.4

Rochester, NY Job Details Full-time $20 – $22 an hour 1 day ago Qualifications CRM software Computer science Microsoft Excel Computer Science Management Information Systems Customer service Mid-level Project management Bachelor’s degree Customer relationship management Organizational skills Project management software Communication skills Time management Full Job Description Since 1999, Premium Mortgage Corporation has been providing residential mortgages across New York State and beyond, offering competitive interest rates and a wide variety of loan programs to fit the needs of homebuyers. As a mortgage lender, our number one goal is for every customer to feel comfortable, informed, and well taken care of. We accomplish this level of customer satisfaction by employing top tier talent—all of whom take part in our employee engagement program called The Premium Experience . This program allows our team members to live out our core values, while supporting them with opportunities for professional and personal growth. We have five core values that make up The Premium Experience that we aspire every employee to embody: Owning It Leading By Example Knowing It & Sharing It Success Through Teamwork Delivering Exceptional Service The CRM Administrator manages all functionality of the Client Relationship Management (CRM) system. All positions with Premium Mortgage operate on a Hybrid work schedule unless an exception has been granted by Upper Management. The CRM Administrator will be responsible for completing the following job duties: Media deployment/automation Contact database management Overseeing daily use and maintenance of the Client Relationship Management (CRM) tool Executing reporting procedures and other tasks related to the CRM, as necessary Ensuring data is accurate and uniform for consistent performance across all channels Serves as the authority on all functions of CRM Works directly and assists Sales staff with day-to-day operation of their CRM user account Trains and instructs new users on the utilization of their account Identify, troubleshoot, and escalate potential problems to the CRM support system. Coordinates with designers and other marketing personnel to customize media deployments, and may also be needed to generate reports on other marketing-related (non-CRM) assets and work requests Maintain contact lists, contact information and category Administration of marketing project management software (Workfront) Assists and supports the Marketing department with additional necessary tasks Detailed reporting on department statistics and expenses This job description reflects management’s assignment of essential functions; and nothing in this herein restricts management’s right to assign or reassign duties and responsibilities to this job at any time. Qualifications The following qualifications are required of the

CRM Administrator:

Education A bachelor’s degree in Computer Science, Management Information Systems, Informatics, Engineering or equivalent preferred Experience Previous experience with Client Relationship Management tools preferred Experience with Excel and/or Google Sheets is required Experience with online Project Management tools a plus Skills Customer service skills Time management skills Advanced Excel/Spreadsheet skills Written communication skills Verbal communication skills Team player Multi-tasking Detail orientated Organizational skills Problem solving skills Independent Judgement The following equipment is used daily by the CRM Administrator and provided by Premium Mortgage Computer Phone Printer/copier/fax machine Excel and word programs Insellerate Working Conditions The CRM Administrator is primarily in an office setting and may be exposed to outdoor conditions. The working conditions are classified as medium work: Medium work – Involves lifting of no more than 50 pounds at a time with frequent lifting or carrying of objects weighing up to 25 pounds. At times this position will require walking and/or standing for long periods of time. The following is a description of the daily physical requirements for the CRM Administrator. While performing the duties of the job the employee is regularly expected to: Stand Sit Hear Walk Talk Stoop or kneel Repetitive motion This is not necessarily an exhaustive list of all responsibilities, duties, skills, efforts, requirements or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed as assigned. The starting base salary range for this position is $20.00 – $22.00, hourly. This is the range of the base pay only, it does not include other components that make up the total compensation package of the position. If offered a position, your total compensation package will be determined by experience, location, skills and/or education which may result in a total compensation package that falls outside the provided range. Premium Mortgage Corporation provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.