Digital Product Analyst Position Available In Charleston, South Carolina

Digital Product Analyst 3.9 3.9 out of 5 stars Charleston, SC Digital Product Analyst MSC USA –

Charleston Job Summary/ Key Responsibilities:

JOB SUMMARY

Handles the support cases and the registrations of new customers for our e-commerce B2B customer portal (myMSC.com) and other digital platforms. Fields the customer support request as well as communicating with internal tech support teams for resolution support. Handles the onboarding of new customers on the assigned digital platforms, ensuring a great customer experience. Contributes to the development and continuous improvement of processes for smooth customer onboarding. Relays feedback and enhancement requests to the product development team, based on the feedback of the customers (e.g. the most common requests and challenges). Provides input and supports the design and delivery of demos and training for customers regarding the functionalities of the assigned digital platforms.

KEY RESPONSIBILITIES AND DUTIES

Interacts with customers to provide support and information for our e-commerce B2B customer portal (myMSCcom) and other digital platforms Provides timely and accurate response to customer inquiries, following corporate guidelines. Generates potential solutions to customer issues. Ensures that appropriate actions are taken to resolve customers problems and concerns. Maintains customer accounts and records of customer interactions with details of inquiries, complaints, or comments. Fosters continued adoption and engagement for the assigned digital platforms Identifies potential customers based on data analytics. Maintains intricate knowledge about the features and functionalities of the assigned digital platforms and can provide subject matter expertise to customers and internal stakeholders. Establishes and maintains positive relationships with customers. Escalates unique or complex customer issues to the appropriate supervisor for resolution when necessary. Performs other duties, as assigned.

REQUIRED SKILLS, EXPERIENCE, AND EDUCATION

Bachelor’s degree preferred or equivalent experience Prior experience on a similar role (e.g. website/e-commerce support), customer service, call center, supply chain, transportation, shipping, logistics, freight forwarding, administrative or clerical jobs

English:

advanced Ability and passion to learn new software and current & future e-commerce portal functionalities Quick learner with great problem solving and logical thinking skills Strong attention to details Organized, efficient, and able to manage time effectively Strong customer service mindset, focused, and responsive Experienced in presenting and training Ability to work under tight deadlines Great team player Knowledge of MS Excel

PHYSICAL DEMANDS

Prolonged periods sitting at a desk and working on a computer Must be able to lift up to 15 pounds at a time

WORK AUTHORIZATION

Authorization to work in the U.

S What We Offer Health Insurance Dental & Vision Insurance Life Insurance:

one-time annual salary up to $50,000 Long Term Disability Insurance Paid Parental Leave Business Travel Insurance Flexible Spending Accounts – (Health, Dependent Care, Transit/Parking) Supplemental Life, Accident, Critical Illness and Hospital Indemnity Plans You will also have access to additional benefits, effective day one : Short Term Disability Insurance 401K Plan – 3% Safe Harbor Contribution with option for additional 3% employer match. Wellness Program initiatives / Free MSC Partner Subscriptions with Calm Partner Discount Programs with MSC Cruises, Apple, Dell, Nissan, Whirlpool, AT&T, Pets Best and others. About Mediterranean Shipping Company (MSC) Mediterranean Shipping Company (MSC), headquartered in Geneva, Switzerland, is a global leader in transportation and logistics, privately owned and founded in 1970 by Gianluigi Aponte. As one of the world’s leading container shipping lines, MSC has 675 offices across 155 countries worldwide, with the MSC Group employing over 200,000 people. The company has evolved from a one vessel operation into a globally respected business with a fleet of 800 vessels that provides timely delivery of goods and services to customers of all industries and sizes. With access to an integrated network of road, rail, air, and sea transport resources which stretches across the globe, the company prides itself on delivering global service with local knowledge. MSC’s shipping line sails on 300 trade routes and calls at 520 ports, carrying some 22.5 million TEU (twenty-foot equivalent units) annually. For more information, visit MSC Mediterranean Shipping Company Mediterranean Shipping Company (USA) Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type including but not limited to characteristics protected by federal, state or local laws . If you need a reasonable accommodation for any part of the employment process, please contact us by email at US038-Humanresourcesusa@msc.com and let us know the nature of your request and your contact information. Requests for accommodation will be considered on a case-by-case basis. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this email address.