Marketing Systems Manager Position Available In Palm Beach, Florida

Job Description:

The Marketing Systems Manager will be a strategic liaisonbetween Marketing, Finance/Strategy, I&T Systems, CustomerSupport, and Plasma Applications and Operations teams, ensuringcommunication and execution of marketing initiatives and customercomplaint resolution. You will oversee donor support by advocatingfor donor needs, driving issue resolution, and empoweringcall-center staff with updates that directly impact donorsatisfaction. The manager will also design and optimize clearprocess flows, deliver impactful training, and analyze donorinteraction data to resolve pain points, elevating the donorexperience. The Marketing Systems Manager will maintain accuratecontact data, provide technical expertise for marketing tools (suchas Workday, CRM and DMS), automate process flows where applicable,and troubleshoot complex marketing system issues. You will alsospearhead training on marketing systems, create comprehensivedocumentation, and coordinate the Marketing and CommunicationsMastery Forum, ensuring continuous improvement across allplatforms.

JOB DETAILS

Reports To:

Associate Director of USMarketing Field Operations Location:

Boca Raton, FL OR RemoteDirect Reports:

None Travel:

Overnight travel required up to 30% ofthe time

RESPONSIBILITIES

Voice of the Customer (VoC)

• Serve asthe primary point of contact for donor-related communications,collaborating with marketing, communications, and other relevantteams to ensure consistent messaging. Donor Issue Resolution &Strategic Solutions
• Design and implement innovative strategies toboost donor satisfaction, drive retention, and enhance engagementbased on direct feedback. Listings and Center Data Accuracy
• Conduct regular audits to identify and rectify datainconsistencies, guaranteeing system integrity and accuracy. SystemSupport
• Identify, analyze, and report technical issues impactingcampaigns and donor/employee engagement, driving prompt resolution.

Training and Development

• Develop and maintain comprehensiveinstructional materials, SOPs, and toolkits for fleetwidedistribution, ensuring consistent excellence in all practicesAnalytics and Reporting
• Generate and deliver regular reports onkey metrics, including app utilization, local campaign performance,and lead generation to drive data-driven decision-making.

Cross-Functional Liaison Responsibilities (15% Special Projects)

• Manages the implementation of unique, non-routine marketinginitiatives and projects.

Be the primary point of contact for

FieldMarketing Manager’s Qualifications:

High School Diploma required BAdegree in business, marketing or related field or equivalentcombination of relevant work experience and education requiredMinimum of 4 years of proven field marketing experience Experiencemanaging multi-site locations, demonstrating the ability to overseeand optimize operations across multiple regions LI-Onsite OurBenefits CSL offers the following benefits for this full-timeposition: Options for health care benefits, including choices ofplans for medical, dental, and vision, prescription drug coverage;Company-provided basic life insurance and Short

• and Long-TermDisability; the option to participate in CSL’s 401(k) SavingsProgram; Paid Time Off (PTO) for use in connection with vacations,illness, and other personal business; and paid observed holidays asdesignated by the Company.

For more information on CSL Plasmabenefits visit https://cslbenefits.com/cslp . About CSLPlasma CSLPlasma is one of the world’s largest collectors of human plasma.

Our work helps to ensure that people with rare and serious diseasesare able to live normal, healthy lives. We are committed to ourwork because lives depend on us. Learn more about CSL Plasma . Wewant CSL to reflect the world around us At CSL, Inclusion andBelonging is at the core of our mission and who we are. It fuelsour innovation day in and day out. By celebrating our differencesand creating a culture of curiosity and empathy, we are able tobetter understand and connect with our patients and donors, fosterstrong relationships with our stakeholders, and sustain a diverseworkforce that will move our company and industry into the future.

Learn more Inclusion and Belonging | CSL . Do work that matters atCSL Plasma!