Customer Success Lead Position Available In New York, New York

Customer Success Lead Moonshot – 5.0 New York, NY Job Details $100,000 – $130,000 a year 1 hour ago Benefits Stock options Health insurance Unlimited paid time off Dental insurance Vision insurance Qualifications Slack Mid-level E-commerce 3 years Machine learning A/B testing Account management Communication skills Performance marketing Full Job Description Imagine this: eCommerce brands effortlessly transforming their websites—on autopilot—to convert more, sell more, and grow faster. At Moonshot AI , we’re making that a reality with generative AI, and we’re looking for a sharp, proactive Customer Success Manager to help our clients unlock the full value of what we’re building. You’ll be the voice of the customer and the engine behind their success—owning onboarding, optimization, and ongoing strategy. If you thrive at the intersection of tech, analytics, and relationships, this role is for you. What You’ll Achieve As a Customer Success Manager , you’ll build deep relationships with leading eCommerce brands, helping them continuously grow their businesses by turning AI-powered insights into action. You’ll be our clients’ trusted partner—proactive, responsive, and always thinking a few steps ahead.

You Will Also:

Guide new customers through onboarding, ensuring a seamless and fast time-to-value. Become a strategic advisor to clients—identifying opportunities, surfacing insights, and making sure they always know what’s working and what’s next. Design, launch, and track conversion experiments and upsell tests in partnership with our tech team. Create and present performance reports that showcase measurable ROI and impact. Troubleshoot client issues and collaborate with product/engineering to resolve them quickly. Gather feedback from clients and turn it into ideas that shape our product roadmap. Develop and refine scalable CS processes as we grow—from playbooks to reporting frameworks. What We Believe In Extreme ownership: We treat our clients’ wins and problems as our own.

Curiosity first:

We ask questions, dig into the data, and find the story behind the results.

Speed matters:

We move fast and prioritize what drives value.

Real relationships:

Trust is our superpower.

No ego:

It’s about making clients successful—not taking credit. Who We’re Looking For You love helping customers succeed and are energized by fast-moving environments where your actions have a direct impact. You can hold your own in strategic conversations, dive into data, and work cross-functionally without friction.

Must-Haves:

3+ years of experience in Customer Success, Account Management, or Client Services at a SaaS or B2B startup. A proven track record of driving product adoption and customer growth. Experience working with digital or eCommerce brands. Strong communication skills—you’re equally comfortable in a client meeting or a Slack thread with engineers. Analytical chops—you can interpret data and turn it into actionable insights. Organized, resourceful, and comfortable juggling multiple accounts at once.

Extra Points For:

Experience with A/B testing, CRO, or performance marketing. Technical fluency—comfortable learning new tools and troubleshooting light technical issues. Startup experience—especially in fast-growth or zero-to-one phases. Exposure to AI or machine learning platforms. Compensation & Logistics Base salary: $100,000-$130,000 depending on experience

Equity:

Meaningful stock options Full health coverage (medical, dental, vision) for you and your family Unlimited PTO—we trust you to take the time you need Office-first culture (4 days/week) in Midtown Manhattan (41st & Broadway) You’ll work closely with product, engineering, and our founding team Backed by top-tier investors from NYC, SF, and TLV Ready to build the future of AI-powered customer success? (or reach out to )