Customer Success Lead | Healthcare Startup Position Available In New York, New York

About Us:

We’re a venture backed startup with the bold mission of reinventing healthcare hiring. We’re harnessing the most cutting edge advancements in AI to bring the world’s best talent to the world’s most important industry. We’re growing 10-30% MoM and are looking for absolute killers who are seeking that transformational chapter in their career. We value evidence-based decision-making, humility, smart execution, customer obsession, teamwork, and hands-on problem-solving -and we’re looking for a driven, strategic, and customer-focused leader to help us scale. About the

Role:

As our Customer Success Lead , you’ll play a key role in driving the success of our marketplace , working directly with recruiters, hiring teams, and our internal stakeholders. You’ll be the bridge between our platform and our clients, ensuring seamless experiences, optimizing hiring processes, and making data-backed decisions to improve outcomes.

What You’ll Do:

Partner directly with recruiters and hiring managers to understand their needs, pain points, and opportunities for improvement. Independently tackle open-ended problems, balancing complexity with pragmatism. Use data to drive decisions , ensuring our strategies are backed by both qualitative and quantitative research. Obsess over customer experience , working backward from recruiter needs to create scalable solutions. Lead and execute innovative “0 to 1” initiatives to improve hiring efficiency and candidate preparedness. Roll up your sleeves -whether that means meeting recruiters in person, analyzing trends, or solving immediate hiring challenges.

Who You Are:

Customer-obsessed. You deeply understand recruiter pain points and prioritize solutions that create real impact. Evidence-driven. You don’t make decisions based on gut feelings-you dig into the data. Humble & collaborative. You’re not about vanity metrics-you take pride in delivering real value. Scrappy, hands-on problem solver. You’re willing to meet clients in person, get in the trenches, and fix problems firsthand. Adaptable & execution-focused. You know how to prioritize and get things done in a fast-paced environment. Data-fluent. You use numbers to drive decisions and aren’t afraid to dive into Excel or SQL when needed. An excellent communicator. You can break down complex problems and align teams toward a common goal.

Qualifications:

Experience in a startup or high-growth environment is a strong plus. Technical background or analytical proficiency (Excel, SQL, or similar tools). Ability to travel occasionally for in-person client meetings. Authorized to work in the US. Why Join Us? Steep career trajectory in a fast-growing startup solving real problems in healthcare. Competitive compensation package , including salary, commissions, bonuses, equity, and comprehensive benefits. A mission-driven team that values culture, collaboration, and making a difference in healthcare workers lives. How to

Apply:

Apply with your resume and additional information you think is relevant! We encourage diverse applicants -if you don’t meet every requirement, we still want to hear from you! ????

Expected base salary:

$75,000 – $100,000 (excluding bonuses & equity). Actual compensation depends on experience, skills, and qualifications. We’re committed to building a diverse, inclusive, and equitable workplace. No matter your background, we’d love to hear from you!