Sr. Customer Marketing Manager – Advocacy & Retention – Remote Position Available In Montgomery, Pennsylvania

Job Description:

We are looking for a creative, metrics-driven Customer MarketingManager to lead our customer advocacy and retention initiativesacross our multi-brand portfolio. This role serves as the drivingforce behind our customer success storytelling, engagementprograms, and retention strategies. As a key member of ourmarketing team, youll work within our matrix structure to distillsubject matter expertise from our vertical leaders in order to ownour voice of customer programs including review management,customer advisory groups, success story development, and customerevents while maintaining our retention rate. The ideal candidatecombines creative storytelling abilities with analytical rigor,capable of both developing strategic engagement programs andexecuting them across multiple channels. If youre passionate aboutcreating compelling customer narratives, driving measurableretention results, and building engaging community programs, thisrole is for you. What You Will Do Own and execute the customeradvocacy program, including case study development, customerbenchmarks and key data points, and success story narratives Drivecustomer engagement strategy and execution through omnichannelapproach including in-app communications, email campaigns, anddirect mail programs Lead Voice of Customer program includingsentiment measurement and improvement initiatives, as well ascollaborating with GMs on our Customer Advisory Group programManage customer events program and communications, includingvirtual meetings, customer showcases, and community-buildinginitiatives Develop educational resources and work to developcustomer nurture programs Execute, measure, and improve referralprogram strategy Create compelling customer-focused content acrossvarious formats and channels Monitor and maintain review scores attarget rating Our Ideal Candidate Strategic thinker with strongexecution capabilities Data-driven mindset with experience inprogram measurement and optimization Excellent project managementand organizational skills Strong verbal and written communicationabilities Collaborative team player who can work cross-functionallyPreferred Skills and Qualifications 3-5 years of B2B customermarketing experience Proven track record of driving measurableresults through customer marketing programs Experience building andscaling customer advocacy programs Strong content creation andstorytelling abilities Proficiency in HubSpot or similar marketingautomation platforms Nice to Have Skills Experience with customerreference programs and advocacy platforms Background in SaaS ortechnology industry Event management experience Experience withcustomer satisfaction measurement methodologies Content strategydevelopment experience What We Offer Competitive salary withperformance-based incentives. Comprehensive medical, dental, andvision benefits. Paid professional development opportunities tohelp you grow in your career. Flexible work arrangements, includinghybrid work environment options. Paid time off, 401k investmentopportunity, and an engaging, collaborative company culture. Salary$85,000; depending on experience Remote, USA Applicants must beauthorized to work for any employer in the U.S. We are unable tosponsor or take over sponsorship of an employment Visa at thistime. About Quilt Software Ever wondered how your favorite localshops compete with the big guys? That’s where we come in. We’reQuilt Software, providing Main Streets unsung heroes – from quirkycheese shops to family-run jewelry stores – with the tools theyneed to compete. Last year, we helped 14,000 shops make over $2billion in sales with our family of industry-specific softwaresolutions. If you get a kick out of supporting local businesses,love great software, and want to be part of a company that’spowering Main Street, we’d love to chat. Come join us in our questto keep local retail not just alive, but thriving!