Referral Management Coordinator Position Available In Berkeley, South Carolina

Referral Management Coordinator Charleston Oral and Facial Surgery 3700 Ingleside Blvd, Ladson, SC 29456 Position Summary The Referral Management Coordinator oversees day-to-day marketing and implant services efforts including, but not limited to, those outlined below. This position is full-time with working hours between 8:30a-5:00p Monday through Friday. Compensation is hourly between the range of $25

• 30 per hour, commensurate to experience and seniority.

The position is based out of the North Charleston office located at 3700 Ingleside Boulevard, Ladson

SC, 29456.

Who Would be a Great Fit Our team is looking for a marketer who balances a serious can-do worth ethic and attitude with a fun, relaxed social personality. With a small team of 4 working on marketing activities for all locations, personality fit is really important to us during this hiring process. We would use the following words to describe our day-to-day team culture: collaborative, empowered, transparent, inclusive, flexible, appreciative, driven, friendly, caring, positive, respectful. The team is close-knit, and as such, fosters a very positive, supportive, encouraging environment that motivates each other every day. You’re encouraged to review our Instagram account @coafs to get a feel for what it would be like to work with our team. Position Responsibilities The primary responsibilities of this position are to execute the daily requirements of the practice’s marketing plan and targeted goals as determined by practice partners, Director of Marketing, Director of Implant Services, and this position. This position is hired for Charleston Oral and Facial Surgery and its associated Continuing Education program, and will also support the sister practice, Savannah Oral and Facial Surgery (SOAFS). This position will be responsible for the following: Assist in development of marketing strategy and execution for patient education and referral management, in tandem with related or comparable digital marketing activities Analyze and monitor referring provider performance via monthly meetings, working with Director of Marketing and/or Director of Implant Services, to track referral trends in new patient referrals, production, and types of service referred Report all metrics and strategy progress updates as related to referral management, including the management of the Continuing Education program, to Director of Marketing via established documentation, workflows, and meeting schedule Manage referral management programs and promotions as developed by and/or with the Director of Marketing to mirror all activities completed in the Charleston Territory Action referral management programs through in-office visits and/or digital correspondence through which relationships are reinforced, information regarding COAFS workflows and providers’ information and changes are articulated, and inter-office problems are troubleshot Use production and new patient referral trends to determine referring offices with whom COAFS needs to re-engage and plot action plan/timeline for re-engagement Identify new referring offices not yet affiliated with COAFS and plot action plan/timeline for establishing production flow Facilitate relationships between surgeons and referring providers by coordination meetings, lunches, happy hours, etc. Document all referring office visits/interactions to be compiled in master record (CRM) Update the practice management software, CareStack, with all current referring provider information for use in internal administrative and clinical workflows Develop, manage, and coordinate all Continuing Education program activities for the Southern Territory covering Bluffton, Hilton Head, and Savannah locations following an introductory period of support from Director of Marketing and Director of Implant Services Assist referring provider office teams with implant-related parts and/or tools drop-offs, chairside education, and facilitating in-house digital workflow participation under the direct guidance of the Director of Implant Services Manage vendor relationships with implant industry representatives in the Southern Territory in tandem with the standards and communication set by Director of Implant Services for the Charleston Territory Act as liaison between referring offices and COAFS and/or SOAFS Directors to ensure referring relationships are maintained in the event issues arise Identify local marketing opportunities for seasonal or annual area events suitable for promoting COAFS or SOAFS Assist Director of Marketing and/or Director of Implant Services in developing creative for print material/collateral/branded objects to be used in the promotion of the COAFS and/or SOAFS to referring provider offices Contribute content to Digital Marketing Manager for COAFS and/or SOAFS as related to engaging referring providers that follow the @coafs and/or @soafs handle Assist in development of video production so long as the content is wholly or partially intended for referral management-related marketing activities Manage inventory for all branded products for COAFS and SOAFS, e.g. comfort menu offerings, ice packs, pens, etc. and submit order requests to Director of Marketing as needed Deliver all COAFS and/or SOAFS branded items to office as requested in the ticketing portal, and as required by brand compliance standards Manage expense reporting for all company-required expenditures on a company-issued corporate credit card per existing expense reporting guidelines Qualifications The practice will expect that an applicant to the Referral Management Coordinator position has the following qualifications to ensure success: Excellent oral and written communication Extraordinary attention to detail Proficiency in visual aesthetics and design Strong organizational and asset/inventory management skills Willingness to learn, be coached, and accept constructive feedback Basic knowledge of MS Office Suite and Google Workspace e.g. Excel/Sheets, PowerPoint/Slides Demonstrated history of project management, autonomous work, B2B marketing Knowledge of marketing analytics and industry standard KPIs for B2B marketing Comfortable in clinical environment with exposure to surgical procedures Ability to travel daily using company-issue vehicle, typically within 1hr radius of home office Ability to travel to HQ in Ladson, SC as required by Director of Marketing and/or Director of Implant Services with advance notice 2+ years marketing experience, preferred 1+ years communications/public relations experience, preferred 1+ years customer service experience, preferred In-practice Network The Referral Management Coordinator will report directly to Director of Marketing and Director of Implant Services. There are no direct reports for this position at this time. This position has no hiring, firing, or disciplinary authority. Benefits The following are existing team member benefits, which are not entirely inclusive and may be subject to change: Competitive Hourly Rate with Bonus Potential 4 Weeks of Combined PTO, Sick Leave One-time Relocation Stipend from Charleston, SC (If Applicable) Medical, Dental, and Vision Insurance Coverage Tele-Mental Health Coverage (Company-paid) Life Insurance (up to $25k Company-paid; Additional Optional) Financial Wellness Courses (Company-paid) 401k with 4% Match Branded FIGS Scrubs (Required Attire) Company Vehicle (Company-use Only) Company Credit Card (Company-use Only; No Reimbursements for Personal Expenses Required!) Company-issued Cellphone + Laptop (Company-use Only) Parent Company Summary

• Forge Specialty Partners Forge Specialty Partners is a non-traditional DSO (Dental Service Organization) started in 2023 by the owners of Charleston Oral and Facial Surgery with the goal of providing the benefits of a larger organization without selling a company entirely to a third party interest, backed by Private Equity shareholder investments, and turning clinician-owners into employees.

Though Forge is the parent company and acts formally as the employer, the position to which you are applying will only focus on the activities of two affiliate companies: Charleston Oral and Facial Surgery, and Savannah Oral and Facial Surgery. Practice Summary

• Charleston Oral and Facial Surgery Charleston Oral and Facial Surgery (COAFS) has been in practice in the Charleston area since 2005, originally located on James Island on Wappoo Creek Drive. In the last 20 years, the practice has grown from a single provider, single location office to a 9-location, 9-provider practice serving the greater Lowcountry. Headed by the three owners
• Dr. Edward Strauss, Dr. Aaron Sarathy, and Dr. Drane Oliphant
• the COAFS team is driven by the goal of providing the “Ultimate Patient Experience
• every single time” for all patients and referring providers.

The growth planned for 2025 and beyond will allow the COAFS experience to reach a greater patient population in the Charleston, Hilton Head Island, and Savannah regions. Mission Our mission is to provide our patients with exceptional oral and maxillofacial care through state-of-the-art procedures delivered by a caring and dedicated staff. Here at COAFS, we are constantly striving to be the premiere oral and maxillofacial surgery provider in the Southeast. The success of our brand is based on collaborative leadership, compassion, constant learning, and the use of cutting-edge technology, that will leave our patients and our team with the ultimate experience. Vision We want to increase access to high quality specialty care to the residents of the greater Lowcountry by continuing to increase our regional footprint, reducing costs to patients through increasingly tailored digital workflows at the cutting-edge of the industry, and by prioritizing people over profits. Purpose Our purpose is to provide services and education to improve dental health, facial aesthetics and oral function, resulting in in a healthier population.

Job Type:

Full-time Pay:

$25.00

• $30.

00 per hour Expected hours: 40 per week

Benefits:

401(k) matching Dental insurance Employee discount Health insurance Life insurance Paid time off Vision insurance Application Question(s): Do you prefer to work autonomously, work in a team-setting or a hybrid of the two?

Work Location:

In person