Operations Representative Position Available In Miami-Dade, Florida

Operations Representative Innovate360 Group Miami, FL Job Details Full-time $20 – $22 an hour 2 hours ago Benefits Health insurance Dental insurance Paid time off Vision insurance Flexible schedule Life insurance Qualifications Customer service Microsoft Office High school diploma or GED 2 years Communication skills Entry level Full Job Description Are you passionate about providing exceptional service while ensuring smooth operations? If so, we want you to join our team as an Operations Representative! As an Operations Representative, you’ll be the face of our customer experience, ensuring everything from ticketing to baggage handling is efficient, seamless, and welcoming. What You’ll Be Doing as an

Operations Representative:

As an Operations Representative, you’ll be at the heart of operations, interacting with both domestic and international customers. Your role is essential in ensuring travelers have a smooth start and end to their journey. Here’s what you’ll be doing as an

Operations Representative:

Customer Assistance:

As an Operations Representative, you’ll help passengers with ticketing, baggage, and greet them at gates and in the lobby.

Operational Coordination:

Support daily operations as an Operations Representative, including preparing flight departure paperwork, coordinating gate management, and assisting with irregular operations like delayed flights.

Issue Resolution:

As an Operations Representative, you’ll manage and mitigate any travel delays, ensuring customers are informed and taken care of.

Customer Care:

Arrange passenger services during irregular operations (transportation, hotel, etc.) as an Operations Representative and ensure baggage coordination. Collaborate with

Teams:

As an Operations Representative, you’ll work closely with multiple teams to communicate operational updates and keep everything on track.

Training and Growth:

Become qualified and trained as a Customer Service Representative. After a year of service as an Operations Representative, you may also train new staff members. What We’re Looking For in an

Operations Representative:

We need someone who is flexible, can handle multiple tasks, and has great communication skills.

The Operations Representative role requires:

High School Diploma or equivalent Strong multitasking and communication abilities Flexibility to work various shifts, including weekends, nights, and holidays Legal authorization to work in the U.S. Ability to maintain punctual attendance Bonus Points If You Have Experience as an

Operations Representative:

Experience with Microsoft Office Suite, especially Teams Two years of customer service or operations experience Why Join Us as an Operations Representative? We offer competitive benefits including medical, dental, vision, and life insurance, paid time off, flight privileges, and more. Plus, this is a bonus-eligible role, meaning you can earn extra for your hard work as an Operations Representative. We’re committed to creating a welcoming and diverse workplace, and as an Operations Representative, you’ll play a key role in making this happen.

Job Type:

Full-time Pay:

$20.00 – $22.00 per hour

Benefits:

Flexible schedule

Shift:

8 hour shift Day shift

Work Location:

In person