Senior Consultant Position Available In Fulton, Georgia

Senior Consultant Intercontinental Exchange United States, Georgia, Atlanta 5680 Northside Drive (Show on map) Jun 21, 2025
Overview Job Purpose The Consultant, PSO (MERS eRegistry, eNote/eVault) serves as the leader for MERS eRegistry and/or Encompass eNote/eVault implementations. This individual will have a deep understanding of how the products work and how they meet customer needs. Consultants are expected to establish an implementation strategy and roadmap that produces a successful outcome for our customer’s implementation of MERS eRegistry and Encompass eNote/eVault. The Consultant should be able to make decisions with imperfect information, be adept at leading through collaboration, and be comfortable with multiple concurrent projects and a rapid pace of change. A successful Consultant will combine the ability to create, see, and explain the big picture with the drive and determination to make that big picture a reality through a serious execution mindset. The Consultant is a strategist who can translate the implementation process into actionable tasks for both them and our customers. Responsibilities Gather requirements and configure MERS eRegistry, Encompass eClose, eNote/eVault for Lender customers.
Facilitate product demos, conduct kick-off calls with large groups, track project tasks, hold recurring calls, and post-production go-live client management
Provide creative solutions for customers with new or complex use case models
Document customer requests and work closely with product team for tracking and setting customer expectations.
Work to establish themselves as MERS eRegistry and Encompass eNote/eVault subject matter expert that can demo/train on the product and understand collaboration for all users
Manage lender relationships post-production including changes, testing, production transactions and other requests, as needed
Follow project playbooks and communication scripts to ensure you are delivering materials consistent with the most up-to-date guidelines in place
Manage project timelines in Salesforce and maintain up-to-date project notes and trackers
Solve client escalations routed via company email distribution lists for specific products
Work closely with our customers, peers, managers, product, and sales team to drive adoption of MERS eRegistry and Encompass eNote/eVault products
Read release notes, test new features, and stay informed on best practices for using the products we support
Support the department in development of process improvements, system enhancements, and procedural updates.
Modify implementation tools in conjunction with System releases, policy, and procedure updates
Provide second level support for MERS eRegistry and Encompass eNote/eVault items
Develop and deliver presentations related to MERS eRegistry and Encompass eNote/eVault at Industry Events
Performs other duties or projects as assigned Knowledge and Experience 5+ years’ experience in mortgage industry preferred or equivalent work experience with MERS.
3+ years’ experience project management experience or experience leading presentations for products focused on the mortgage industry
Knowledge and understanding of the residential mortgage process
Experience using Encompass preferred
Strong understanding of mortgage eClosings, eVaults, eNote processes and MERS eRegistry
Ability to lead multiple projects simultaneously across multi-functional teams.
Strong organizational and time management skills. Capable of prioritizing multiple tasks, working effectively with little or no direction
Ability to work in a fast-paced environment and meet daily deadlines
Client service excellence, with a focus on being helpful, reliable, responsive, proactive, friend y, and professional Ability to methodically breakdown a process or issue by asking critical, thoughtful questions to identify the best solution
Strong analytical and problem-solving skills with attention to detail and follow-up with advanced analytical skills.
History of collaborating effectively with remote teams
Ability to effectively communicate, collaborate and build relationships with diverse groups
Strong Microsoft Office skills (especially Excel and Word), Sales Force and Jira #LI-SF1