Advisor, Customer Insights Position Available In Essex, Massachusetts

Job Listing ID:

4286623

Job Title:

Advisor, Customer Insights Application Deadline:

Open Until Filled

Job Location:

Salem

Date Posted:

06/06/2025

Hours Worked Per Week:

Not Provided Shift:

Not Provided Duration of Job:

Either Full or Part Time, more than 6 months You may contact this employer directly.
(Obtain the contact information to print or add to your jobs.)

Job Summary:

This role can be remote and based anywhere within the United States. Candidates must be able to work EST time zone hours. Ideal candidates will be within a drivable distance to the Dublin, OH, office. What Marketing Operations contributes to Cardinal Health Marketing is responsible for assessing customer needs, market conditions and competition to inform business strategy. Marketing implements the strategy through developing, commercializing and monitoring the appropriate products and services. Marketing Operations supports marketing and product management & development through the execution of marketing assistance programs. Job Summary The Advisor, Customer Insights leads Medical Distribution primary customer experience research initiatives, including quantitative and qualitative methodologies. This job is responsible for driving cross-functional action with tailored insights to develop and support the strategic objectives of the business to improve our customers’ experience with Cardinal Health US Medical Distribution.

Accountabilities in this role:

Proactively serves as the voice of the customer (VOC) throughout the US Medical Distribution organization, leveraging survey results and customer advisory board insights to drive a customer-centric culture. Manages third-party and vendor relationships and finds additional opportunities to conduct primary research in-house with cross-functional teams, such as the Voice of Manufacturer (VOM). Leads collaboration with analytics teams to maintain reporting and operational solutions, aligned to business need. Seeks out partnerships with other customer-facing and primary research teams within the organization to synthesize, contextualize, and promote customer learnings. Utilizes data insights to prepare internal informational resources, external promotional materials, and customer advisory board content. Understands the different channels of distribution customers the organization serves and how insights impact different segments uniquely. Maintains strong research design skills and demonstrates the ability to generate and test hypotheses. Actively collaborates within and beyond the team and contributes to the team’s performance. Qualifications Proficient in Microsoft Office, particularly Excel and PowerPoint Experienced in data storytelling Demonstrated attention to detail and project management skills Demonstrated strong written and verbal communication skills, including presentations Knowledge of Cardinal Health business processes and systems Bachelors degree in related field, or equivalent work experience, preferred 4-8 years experience in related field, preferred What is expected of you and others at this level Applies comprehensive knowledge and a thorough understanding of concepts, principles, and technical capabilities to perform varied tasks and projects May contribute to the development of policies and procedures Works on complex projects of large scope Develops technical solutions to a wide range of difficult problems Solutions are innovative and consistent with organization objectives Completes work; independently receives general guidance on new projects Work reviewed for purpose of meeting objectives May act as a mentor to less experienced colleagues Anticipated salary range: $66,500 – $99,645 •The salary range listed is an estimate. Pay at Cardinal Health is determined by mult…

Job Classification:

Market Research Analysts and Marketing Specialists Access our statewide or regional occupation report for more information about wages,
employment outlooks, skills, training programs, related occupations, and more. Compensation

Salary:

Not Provided Job Requirements

Experience Required:

 See Job Summary

Education Required:

None

Minimum Age:

N/A Gender:

N/A