Digital Marketing Account Strategist Position Available In Wake, North Carolina

Digital Marketing Account Strategist 4.9 4.9 out of 5 stars Raleigh, NC 27605 About Coalmarch Coalmarch is a digital marketing agency that helps field service companies—specifically in the pest control and green industries—generate leads and grow their businesses through our proprietary website platform and data-driven digital strategies. We’re a passionate group of creatives, strategists, and problem-solvers who thrive on helping our clients succeed. We believe in doing great work with great people. We’re collaborative by nature, growth-minded at our core, and serious about fostering an environment where everyone has a voice—and is empowered to use it. If you’re looking to make an impact, sharpen your skills, and be part of a team that values both results and relationships, this could be the place for you. What You’ll Do As an Account Strategist, you’ll join the Client Success team, working closely with our SEO, Digital Ads, Products, and Development teams.

Your responsibilities will include:

At the highest level, you’ll own the marketing strategy from start to finish, adjusting it as needed based on a deep understanding of the client’s goals, needs, and digital marketing strategy. Building relationships with our small business clients in the home service industry. You are the voice of our clients, managing their ongoing performance and championing efforts to surpass their goals. Manage the successful and ongoing execution of client projects, coordinating the completion of tasks by the design, development, SEO, and Digital Ads marketing teams. Manage expectations and maintain open lines of communication with our small business clients to improve satisfaction and retention. Qualifications For the Account Strategist role, we are looking for individuals who possess: 2-3 years of full-time professional experience in an account strategist, project management, or customer service/client-facing role. Proven ability to prioritize and juggle several projects at once in a fast-paced environment. Foundational knowledge of core account management and client communication tactics. Digital marketing experience is preferred but not required. Client-facing agency experience is preferred but not required. Experience working in a collaborative, productive team setting. Strong verbal and written communication skills with a willingness to have difficult conversations when necessary. Strong organizational and time management skills. Exemplary personal accountability and motivation. Bonus points if you have experience with project management tools like ClickUp and marketing tools like Google Analytics. You’ll be responsible for positively contributing to our company culture! Our culture is what feeds our success, and we’re looking for those who are team players. Who You Are We believe that getting the right people with the right values in the right seats is the key to long-term success—for both our company and every individual on our team. That’s why we care just as much about who you are as your experience. You’re the ideal candidate for this position if you are: Detail-oriented and organized: You’re able to manage multiple tasks, clients, and timelines without missing a beat.

Adaptable problem-solver:

You stay calm under pressure, pivot easily when needed, and proactively find solutions.

Collaborative team player:

You work well across departments and personalities, building strong working relationships. Client-focused communicator : You communicate clearly and effectively, always keeping client goals in mind.

Positive and professional attitude:

You bring a friendly, can-do mindset to both client and team interactions.

Approachable and supportive:

You build trust with both clients and coworkers alike and consistently follow through with responsibilities. Perks & Benefits We believe that happy, supported team members do their best work—so we offer a comprehensive range of perks and benefits designed to help you thrive both professionally and personally.

Great benefits:

Health, dental & vision insurance, 401(k) with company match, job stability, convenient office location, regular office snacks, quarterly paid lunches Strong culture: Shared values, transparent leadership, happy hours & fun events, meaningful relationships, volunteer opportunities, employee recognition systems Exceptional work-life balance: Flexible PTO policy you are encouraged to use, paid company holidays, 38-hour work week, year-round summer hours Commitment to professional development: Promote-from-within culture, career advancement opportunities, weekly one-on-ones with your manager, 360-feedback systems, structured onboarding programs, ongoing training & skill development, public speaking opportunities Fulfilling work: Thought leadership, industry expertise, results-focused, data-driven, innovative, collaborative work