OPERATIONAL PRODUCT MANAGER Position Available In Duval, Florida

OPERATIONAL PRODUCT MANAGER KLS

Martin parental leave United States, Florida, Jacksonville Jun 19, 2025 Job Details
Job Location Corporate Office

• Jacksonville, FL Position Type Full Time Education Level 4 Year Degree Travel Percentage Up to 25% Job Shift Day Description Who We Are At KLS Martin, we offer a unique opportunity to contribute to the success of a dynamic and thriving company whose products are used daily across the world to help surgical patients.

The KLS Martin Group is a worldwide leader in creating surgical solutions for the craniomaxillofacial and cardiothoracic fields. Surgical innovation is our passion, and we are constantly working with surgeons to improve surgical care for their patients. Our product portfolio includes titanium and resorbable implants for reconstruction, innovative distraction devices to stimulate bone lengthening, over 4,000 surgical instruments, and other surgical products designed specifically for CMF and cardiothoracic surgeons. KLS Martin is an innovative leader in the treatment of CMF deformities and trauma cases. We use Individual Patient Solutions (IPS) by using our proprietary IPS products where CT scans are used to custom design implants that are created specifically for that individual patient. This technology allows our surgeons to provide the best-in-class treatment for their patients. KLS Martin Guiding Principles Established, Privately Held Business Group

• Responsive to customers, not shareholders. KLS Martin has manufactured medical products since 1896, and we have sold our products in the United States under the KLS name since 1993. We have always been, and always will be, privately owned.
  Patient Focus
• We design products with the patient in mind
• CMF, Thoracic & Hand
  Product to Table
• Integrated planning, design, manufacturing and distribution process
  Educational Partner
• Our primary focus for support is on education
  Inventory Alliance
• Inventory management is critical to patient treatment/outcome
  Surgical Innovation is Our Passion
• More than just a tagline.

What We Offer We provide full-time employees with a competitive benefits package, including paid parental leave
In-house training and professional development opportunities
A culture of creativity and innovation by drawing on diverse perspectives and ideas to drive surgical innovation Job Summary Manage one or more product lines as a business unit. Increase the profitability of existing products through excellent customer knowledge, rep/surgeon support, and the creation of business plans, marketing material, and education. Improve products from existing ideas and assist in the development of new ideas based on industry experience and customer knowledge. Help transition and launch new products to the market after regulatory clearance. Utilize a unique blend of business and technical savvy and a high degree of work ethic to accomplish the big-picture vision set by the company leadership. Spend time in the market to understand the customer’s problems and find innovative solutions for the broader market. Essential Functions, Duties, and Responsibilities Organize trips to field locations as a product expert to perform job duties and responsibilities at trade shows, customer on-site locations, sales meetings, workshops, cadaver labs, and in surgery
Be an expert on customer needs, what they value, and how they perceive products to market strategically and represent the customer in new product development initiatives
Create marketing strategies to understand, develop, and enhance the relationship between the customer and the product(s)
Develop key strategy documents: annual marketing plan, product improvement plans, product launch plans, etc.
Apply clinical and technical knowledge to educate and articulate value
In-service, maintain, restock, and sell all products in the KLS Martin LP portfolio
Use professional verbal and written communication skills to build relationships and explain technical product information to customers, salespeople, and employees
Prioritize activities and tasks based on set sales, expense & development goals
Author and assist in publishing product education and product marketing media
Assist in the creation of regulatory filings, IFUs and related documents
Educate employees in the assembly, use, and maintenance/restock of assigned product(s)
Deliver and train others to deliver sales presentations in assigned product(s)
Present on assigned products or initiatives to upper management
Research a product’s market potential and develop a sales & price strategy
Stay current on and cross reference competitive product offering and pricing
Stay current on the standard of care and new technologies in the market
Ensure the efficiency of products through product design and collaboration with field inventory, warehouse inventory, and shipping key personnel
Maintain an in-depth knowledge of published clinical and internal testing & evidence for all marketing claims in the assigned product(s)
Manage Product Modification Requests (PMR) or Product Variation Requests (PVR)
Know the proper resources to generate and process a Quote, Bill Only, Consignment, and field inventory or customer return RGA
Retrieve and Interpret Documents, Know the Quality Policy & Safety Program, Report Product Complaints and Adverse Events, Understand and Follow Off-Indication regulations
Understand KLS Martin Non-Disclosure Agreements and when to execute them
Understand government regulations and company policy on customer expense related activities
Submit expenses for reimbursement following the company travel policy
Complete Hospital Credentialing where necessary to perform essential duties
Perform other related duties as assigned. Qualifications Educational and Experience Requirements 4-year college degree or equivalent combination of education and experience
Product management or field sales experience preferred
Previous experience or demonstrated ability to learn, Salesforce.com, SAP, Excel, Word, PowerPoint, Outlook, Concur, Paycom, iOS iPad & iPhone Knowledge, Skills, and Abilities Develop and maintain collaborative relationships with all levels within the organization
Plan and organize internal cross-department meetings to accomplish goals
Follow through on issues, make informed decisions that comply with policies and procedures, complete tasks and problem-solve
Work with minimal supervision and accomplish high level goals with minimal explicit instructions Skill Requirements Typing/computer keyboard
Utilize computer software (specified above)
Retrieve and compile information
Maintain records/logs
Verify data and information
Organize and prioritize information/tasks
Operate office equipment
Advanced mathematical concepts (fractions, decimals, ratios, percentages, graphs)
Verbal communication
Written communication
Public speaking/group presentations
Research, analyze and interpret information
Investigate, evaluate, recommend action
Basic mathematical concepts (e.g. add, subtract)
Abstract mathematical concepts (interpolation, inference, frequency, reliability, formulas, equations, statistics) Physical Requirements Sitting for extended periods
Standing for extended periods
Extended periods viewing computer screen
Walking
Reading
Speaking
Hear/Listen
Maintain regular, punctual attendance
Lifting/carrying up to 20 pounds various items
Lifting/carrying more than 20 pounds various items
Repetitive Motions
Pushing/Pulling
Bending/Stooping
Reaching/Grasping
Writing Hazards Normal office environment
Toxic or caustic chemicals
Electrical current
Housekeeping and/or cleaning agents
Proximity to moving mechanical parts All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. KLS Martin is a drug-free employer