Principal Product Manager, Business Wallet Position Available In Duval, Florida
Tallo's Job Summary: Paysafe is seeking a Principal Product Manager, Business Wallet to lead the US SMB Merchant business growth. This role involves integrating new features, collaborating with various teams, and enhancing the merchant experience. Based in Jacksonville, Florida, the position offers a hybrid work environment. Key responsibilities include defining project scope, conducting market research, and managing product backlog. Candidates should have 5+ years of product management experience and expertise in payment processing. Paysafe values diversity and equal employment opportunities.
Job Description
About Paysafe Paysafe is a leading payments platform with an extensive track record of serving merchants and consumers in the global entertainment sectors. Its core purpose is to enable businesses and consumers to connect and transact seamlessly through industry-leading capabilities in payment processing, digital wallet, and online cash solutions. With 29 years of online payment experience, an annualized transactional volume of $152 billion in 2024, and approximately 3,300 employees located in 12+ countries, Paysafe connects businesses and consumers across 260 payment types in 48 currencies around the world. Delivered through an integrated platform, Paysafe solutions are geared toward mobile-initiated transactions, real-time analytics and the convergence between brick-and-mortar and online payments. Further information is available at www.paysafe.com Your career starts here. Help us build and deliver innovative payment solutions. Paysafe is looking for a Principal Product Manager, Business Wallet to accelerate growth in the US SMB Merchant business. This leadership role is in the SMB Product Pillar and is responsible for integrating and launching new features and solutions into market for the Paysafe Business Wallet within the merchant and partner portals. This position requires a broad spectrum of expertise in both card present and card not present payment processing in the SMB space as well as a working technical knowledge of system integration and software design, especially platforms used by FinTech companies and merchants. This individual will partner with the sales, pricing, risk, compliance, marketing, legal, privacy and technology teams to drive the merchant and partner projects to completion. The ideal candidate for this position will lead and influence other groups within Paysafe to build a world class merchant experience for SMB merchants. This role is based in Jacksonville, Florida and offers a hybrid work environment of 3 in office days per week and 2 remote working days per week.
Key Responsibilities:
Work closely with Product and Engineering in defining scope and charter of the projects.
Conduct market research and competitive analysis to identify gaps in the solution
Run customer tests and surveys to identify areas of improvement in the usability of the solution
Work closely with the Product Design team to create exceptional user experiences.
Create and maintain a healthy, well-defined product backlog against the defined roadmap and key objectives
Collaborative with business stakeholders to validate business logic and create requirements for Engineering
Manage team sprints and agile ceremonies
Create well defined processes, product flows, user journeys, release notes etc. and keep information up to date
Measure and monitor the performance metrics of the product and identify areas of iterative improvement
Engage with the Engineering teams to create the best technical implementations and define realistic schedules
Work alongside Engineering leads to identify releases and feature deployment timelines
Requirements:
5+ years building commercial software products
5+ years of product management experience or equivalent product strategy experience
3 + years of all aspects of the payment processing industry, particularly in the SMB merchant space
Strong experience managing commercial software products as well as payment device hardware products
Ability to drive positive results while working on multi-team projects
Strong English communication, analytical, and organizational skills, and a self-starter mentality
Strong presentation skills with experience presenting to both external client and internal executive teams
Proven experience in defining product specifications in large-scale enterprise applications.
Expertise in Agile methodology
Experience working in a diverse and multi-location company.
Excellent knowledge of reporting procedures and record keeping.
Gathering functional requirements and validating them with stakeholders.
Support the roadmap process and execute requirements across multiple teams. Life at
Paysafe:
One network. One partnership. At Paysafe, this is not only our business model; this is our mindset when it comes to our team. Being a part of Paysafe means you’ll be one of over 3200 members of a world-class team that drives our business to new heights every day and where we are committed to your personal and professional growth. Our culture values humility, high trust & autonomy, a desire for excellence and meeting commitments, strong team cohesion, a sense of urgency, a desire to learn, pragmatically pushing boundaries, and accomplishing goals that have a direct business impact. Equal Employment Opportunity Paysafe provides equal employment opportunities to all employees, and applicants for employment, and prohibits discrimination of any type concerning ethnicity, religion, age, sex, national origin, disability status, sexual orientation, gender identity or expression, or any other protected characteristics. This policy applies to all terms and conditions of recruitment and employment. If you need any reasonable adjustments, please let us know. We will be happy to help and look forward to hearing from you.
