AI prompt manager Position Available In Miami-Dade, Florida
Tallo's Job Summary: Comfortside LLC is hiring an AI Prompt Manager to develop, update, and optimize prompts for their AI system integrated with the VOIP solution. Responsibilities include refining prompts, testing AI responses, and collaborating with the call center team. The job is full-time with a pay range of $30.00 - $35.00 per hour, along with benefits like dental insurance, paid time off, and retirement plan options.
Job Description
AI prompt manager Comfortside
LLC 11250
West 36th Avenue, Hialeah, FL 33018 Our company provides professional technical support services through a modern VOIP platform. We are actively integrating artificial intelligence to automate customer communications and enhance service quality. Comfortside LLC – exclusive master distributor of Cooper&Hunter in the United States and Canada. For over two decades, Cooper&Hunter has pioneered high-quality air conditioning solutions in more than 50 countries, cementing its reputation for reliability and innovation. As we continue to expand, we invite driven professionals to help shape our commitment to exceptional service and product excellence. Embrace an opportunity to grow your career with a globally recognized brand at the forefront of HVAC advancement.
Position Overview:
We are seeking an AI Prompt Manager who will be responsible for developing, updating, and optimizing prompts for our AI system integrated with the VOIP solution. Your primary goal will be to ensure that the AI delivers highly accurate, professional, and timely responses to our customers.
Key Responsibilities:
Continuously update and refine prompts for the AI technical support module. Adapt communication scenarios to reflect new products, services, and internal processes. Test the quality of AI responses, analyze errors, and implement improvements. Collaborate with the call center team to gather up-to-date information. Participate in configuring the AI assistant’s behavior logic (response variations, escalation scenarios). Analyze user experience and propose enhancements to communication workflows.
Requirements:
Experience working with generative AI models (e.g., ChatGPT, Claude, Gemini) is a plus. Strong skills in writing clear, logical, and concise texts (experience in copywriting or UX writing is a plus). Understanding of VOIP systems and technical support operations. Ability to quickly analyze and organize information. Attention to detail and ability to work in a dynamic environment.
Preferred Qualifications:
Experience working in technical support or contact centers. Basic knowledge of dialog system configuration and conversational AI.
Job Type:
Full-time Pay:
$30.00 – $35.00 per hour Expected hours: 40 per week
Benefits:
Dental insurance Employee discount Health insurance Paid time off Retirement plan Vision insurance
Compensation Package:
Bonus opportunities
Schedule:
8 hour shift Monday to
Friday Work Location:
In person
