Cloud Technical Lead Position Available In Wake, North Carolina

Cloud Technical Lead
Job Locations
US-NC-Cary HQ
Requisition

ID 20065745

Category Information Technology Visa Sponsorship No Travel Requirements None
Cloud Technical Lead – Hybrid | Cary, North Carolina
We’re the leader in analytics. Through our software and services, we inspire customers around the world to transform data into intelligence – and questions into answers.
We’re also a debt-free multi-billion-dollar organization on our path to IPO-readiness. If you’re looking for a dynamic, fulfilling career coupled with flexibility and world-class employee experience, you’ll find it here.
About the job The SAS Cloud Operations team is looking for a Cloud Technical Lead to provide technical leadership for our customer engagements running in our cloud. In our rapidly growing team, you will have exciting opportunities to collaborate with customers and colleagues across SAS to deliver outstanding service in our cloud environments.
As a Cloud Technical Lead, you will: Own all technical aspects of a customer environment from implementation through ongoing operations for a select portfolio of SAS Cloud customers.
Oversee and approve all changes for assigned customers.
Consult with customers as you learn their business and understand how SAS drives their business outcomes.
Deliver excellent customer service using a customer first and continuous improvement mindset.
Collaborate with global SAS R D, Product, Technical Support, Service Management Office, and other CIS teams to drive customer satisfaction and ensure service quality for hosted and remote managed customers.
Contribute to customer success through a close partnership with Cloud Service Delivery Managers.
Participate and share lessons learned through a Community of Practice with global CTL’s. Required Qualifications
5+ years of technical experience including:
2 years of experience in consulting, systems support, customer support, or training for enterprise class software.
2 years of experience with UNIX or Linux supporting enterprise class applications.
Bachelor’s degree in a quantitative field, such as Computer Science, Information Technology, or related field.
Equivalent combination of related education, training and experience may be considered in place of the above qualifications.
Experience with containers, container-based applications, and/or container orchestration tools.
You’re curious, passionate, authentic, and accountable. These are our values and influence everything we do. Preferred Qualifications
Familiarity with cloud-based platforms like MS Azure, AWS, GCP, or OpenShift
Experience with Python, Ansible, or Kubernetes Scripting experience (bash, powershell, etc)
Experience with SAS
Ability to travel up to 10% of the time.
World-Class Benefits Highlights include…
Comprehensive medical, prescription, dental and vision plans.
Medical plan options include…
PPO with low annual deductible and copays.
HDHP combined with a health savings account with a contribution from SAS (no access to on-site health care center).
Onsite Health Care Center (HQ) that’s free to employees and family members enrolled in the PPO plan. There’s a pharmacy too! Not local to HQ? The pharmacy will ship prescriptions for no additional charge!
An industry-leading 401k plan.
Generous time away including vacation time, a variety of paid holidays, and our much-loved U.S. Winter Wellness Break between December 25 and January 1.
Volunteer Time Off, parental leave and unlimited paid sick days.
Generous childcare benefits for all full-time employees.
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Diverse and Inclusive
At SAS, it’s not about fitting into our culture – it’s about adding to it. We believe our people make the difference. Our diverse workforce brings together unique talents and inspires teams to create amazing software that reflects the diversity of our users and customers. Our commitment to diversity is a priority to our leadership, all the way up to the top; and it’s essential to who we are.

To put it plainly:

you are welcome here.

Additional Information:

To qualify, applicants must be legally authorized to work in the United States, and should not require, now or in the future, sponsorship for employment visa status. SAS is an equal opportunity/Affirmative Action employer. All qualified applicants are considered for employment without regard to race, color, religion, gender, sexual orientation, gender identity, age, national origin, disability status, protected veteran status or any other characteristic protected by law.