Senior Product Manager, Talkdesk Position Available In Hillsborough, New Hampshire

Job Description:

About SequelSequel Med Tech is an early-stage company developingthe next generation of precision drug delivery devices in thediabetes space.

Job OverviewAs the Senior Product Manager, Talkdesk,you won’t just manage a platform-you’ll shape how our contactcenter experiences support patients, healthcare professionals, andpartners. You’ll be at the intersection of strategy, businessanalysis, and platform execution, helping us unlock the fullpotential of Talkdesk across the enterprise.

If you’re passionateabout enabling operational excellence, improving customerexperience, and building scalable solutions in a fast-pacedmed-tech environment, this role is for you. While this is ahigh-impact individual contributor or team lead role today, weanticipate it will grow into broader product leadershipresponsibilities as our Talkdesk footprint expands.

JobResponsibilities and Essential DutiesProduct Strategy & Roadmap Own the Talkdesk product vision, roadmap, and execution inalignment with Sequel’s enterprise priorities and Talkdesk platformcapabilities. Prioritize features based on business needs, customer impact,and platform opportunities. Stay current on Talkdesk releases and innovations and drivestrategic adoption.

Business Analysis & Stakeholder Engagement Partner with business teams (Customer Support, Tech Ops,Clinical Operations) to gather, define, and validaterequirements. Translate needs into user stories, process flows, and productdocumentation. Act as a trusted advisor-ensuring the platform deliversmeasurable value.

Project Management & Agile Delivery Oversee delivery of Talkdesk enhancements using Agilemethods. Coordinate sprints, backlog grooming, UAT, and releaseplanning. Track progress and risks, ensuring transparent communicationwith stakeholders.

Vendor & Partner Collaboration Serve as the primary liaison with Talkdesk account and supportteams. Collaborate with implementation partners and internal technicalteams to ensure successful deployment and platformperformance.

Change Management & Communication Lead change management initiatives and user adoptionstrategies. Deliver demos, training, and stakeholder presentations asneeded.

Minimum Requirements Bachelor’s degree in Business, Information Systems, ComputerScience, or a related field preferred, or equivalent combination ofeducation and experience. 7+ years of professional experience in enterprise productmanagement, platform ownership, or technology program delivery,with 2+ years in a leadership role. 2+ years of hands-on experience managing or supporting a CCaaSplatform like Talkdesk, Genesys, NICE, or Five9.Required Knowledge,Skills and Abilities Expertise in SaaS platform strategy, backlog management, Agilemethodologies, and user story development. Familiarity with Talkdesk Studio, Workforce Management,Reporting/Analytics, and CRM integrations (e.g., Salesforce). Strong understanding of customer experience workflows andcontact center operations. Experience in the med-tech or healthcare technology industry isstrongly preferred. Familiarity with HIPAA compliance, data privacy, and regulatedenvironments. Excellent written and verbal communication skills, with anability to translate technical concepts into business terms. Proven ability to manage cross-functional stakeholderrelationships and vendor partnerships. Ability to travel a few times a year to the Manchester, NHoffice.

Sequel Med Tech provides equal employment opportunities toall employees and applicants for employment and prohibitsdiscrimination and harassment of any type without regard to race,color, religion, age, sex, national origin, disability status,genetics, protected veteran status, sexual orientation, genderidentity or expression, or any other characteristic protected byfederal, state or local laws.

At Sequel, we believe that when youthrive, we thrive. That’s why we’ve designed a benefits packagethat’s as thoughtful as it is generous. From day one, you’reautomatically enrolled in our 401k plan-no waiting, no worries-witha 6% company match and 100% immediate vesting. We prioritize yourwell-being, especially for our employees and their families livingwith diabetes, with capped out-of-pocket insulin costs and GLP-1coverage across all plans. With multiple medical plans throughAetna, including a 100% company-paid high-deductible plan pairedwith employer HSA contributions, you can select what suits yourneeds. Additional benefits include vision and dental plans,employer-paid short-term disability, and voluntary options likeaccident and pet insurance.

Need time to relax and recharge? You’llenjoy flexible PTO and generous paid holidays, all while being partof a culture that values hard work, fun, and support. We don’t justoffer jobs-we offer careers that build futures. Join us, and let’sgrow together!

Environmental/Safety/Physical Work Conditions Ensures environmental consciousness and safe practices areexhibited in decisions Use of computer and telephone equipment and other relatedoffice accessories/devices to complete assignments May work extended hours during peak business cycles Physical requirements such as lifting specific weights Some travelling is expected #J-18808-Ljbffr