Manager, Product Management – Consumer Services Position Available In Nassau, New York

Job Description:

Are you looking to Optimize your life? Start your exciting pathto a rewarding career today! We are Optimum, a leader in thefast-paced world of connectivity, and were on the hunt forenthusiastic professionals to join our team! We understand thatconnectivity isnt just a luxury anymore – its a necessity thatempowers lives, fuels businesses, and drives innovation. A careerat Optimum means youll be enabling progress and enhancing lives byproviding reliable, high-speed connectivity solutions that keep theworld connected. We owe our success to our amazing product,commitment to our people and the connections we make in everycommunity. If you are resourceful, collaborative, team-oriented andpassionate about delivering consistent excellence, Optimum is theCompany for you! We are Optimum! Job Summary Altice USA is aleading provider of Mobile, Broadband (DOCSIS, Fiber) and Videoservices in the United States for Business and ResidentialCustomers. The Product Development organization is responsible forthe technology enablement and development of these technologies forour customers along with the tools used by our teams to supportthem. The Manager, Product Management of Consumer and BusinessServices will join a rapidly growing Product Operationsorganization focused on delivering exceptional customer experiencesthrough optimization of our product quality and operationalprocesses. A successful candidate will lead a group of skilledProduct Operations resources to ensure processes and technologiesare efficient, data-driven and aligned with the organizationsstrategic goals by fostering collaboration, data visibility,improving processes and focusing on overall product quality.

Responsibilities Manage a team of team of five to ten skilledProduct Operations team members. Enable exceptional customerexperiences offered to our consumer services including:

IP VideoServices:

Live, Video-on-Demand, Cloud Recording, OTT, ; VoiceServices; Mobile Services; and Service Installation and Lifecycle.

Collect, manage and analyze data related to product performance andcustomer feedback. Create and maintain detailed documentation forprocesses procedures and product information Develop, track andimprove KPIs measuring product success and operational efficiency.

Identify and implement improvements to streamline productmanagement and development. Identify and implement improvements toimprove customer communication and reduce contact rates. Establisha feedback loop with internal/external stakeholders to drivecontinuous improvement. Ensure rigorous testing and validationprocesses to maintain high product quality and reliability. Planand execute product launches, ensuring seamless coordination withall relevant teams. Introduce capabilities to do effective A/Btesting of releases across test populations. Develop and enforcestandardized procedures and best practices for product launchesIdentify potential risks in product operations and developmitigation strategies. Provide training and support to team memberson best practices, tools and processes. Leverage and manage toolsand technology to enhance product operations and collaborationDrive innovation by identifying implementing new tolls,technologies and methodologies. Provide regular updates tostakeholders on product operations, performance and strategicinitiatives. Qualifications Bachelor’s degree in computer science,engineering, information technology or related fields Minimum sevento ten years of experience in the Product Management, ProductDevelopment or Engineering Experience managing and developingProduct Management, Development and/or Engineering resourcesBackground in quality assurance or testing and validation processesExperience conducting user testing and gathering feedback toimprove the user experience. Techniques for usability testing, A/Btesting and analyzing user behavior Experience working with IPvideo service technologies such as TCP/IP, UDP and how theseprotocols affect video delivery, video quality and latencyExperience working with WIFI technologies and understanding of itsimpact on the video experience Familiarity with how CDNs work todistribute video content, reduce latency and improve performanceComfortable with video formats and standards Understanding of DRMtechnologies and the impact they have on the content and customerexperience Experience with key video quality and engagement metricssuch as startup time, buffering events, playback failures,completion rate, viewer retention and time watched Follower ofmarket trends for emerging video technologies such as VR, AR and AIvideo enhancements Proficient in data analysis and interpretationleveraging tools like Tableau or Power BI Experience with productdelivery tools like Jira and Confluence Demonstrated experiencesolving performance and data issues by applyingexperience/knowledge Knowledge of scripting or automation tools canbe an asset Proven verbal and written communication skills tointeract effectively with cross-functional teams Demonstratedproblem-solving skills to identify issues, propose solutions andimplement improvements Focus on customer feedback, ensuring thatproducts meet user expectations and customer satisfaction AtOptimum, were fueled by our four core pillars: Taking Ownership,Upholding Transparency, Creating Community, and DemonstratingExpertise. Our commitment to empowering employees to takeresponsibility and embrace proactive problem-solving underpinsTaking Ownership. Upholding Transparency is at the core of ourculture, with open and honest communication fostering trust amongour dedicated team and loyal customers. Creating Community is morethan a goal; its our daily commitment to fostering an environmentof collaboration, innovation, and positivity. Demonstratingexpertise is a promise we uphold through continuous learning andengagement with our customers to consistently deliver top-qualityproducts and services. These pillars not only shape our culture butdefine Optimum as a place of excellence, trustworthiness, andthriving community, and we invite you to be a part of our journey.

If you have the drive to succeed and are ready to embark on athrilling career, seize this opportunity today, and join ourwinning team, so together, well shape the future of connectivity.

All job descriptions and required skills, qualifications andresponsibilities for a particular position are subject tomodification by the Company from time to time, in the Company’sdiscretion based on business necessity. We are an Equal OpportunityEmployer committed to recruiting, hiring and promoting qualifiedpeople of all backgrounds regardless of gender, race, color, creed,national origin, religion, age, marital status, pregnancy, physicalor mental disability, sexual orientation, gender identity, militaryor veteran status, or any other basis protected by federal, state,or local law. The Company collects personal information about itsapplicants for employment that may include personal identifiers,professional or employment related information, photos, educationinformation and/or protected classifications under federal andstate law. This information is collected for employment purposes,including identification, work authorization, FCRA-compliantbackground screening, human resource administration and compliancewith federal, state and local law. Applicants for employment withThe Company will never be asked to provide money (even ifreimbursable) as part of the job application or hiring process.

This position is identified as being performed in/or reporting tocompany operations in New York State. Salary ranges are supplied incompliance with New York State law. Pay is competitive and based ona number of job-related factors, including skills and experience.

The starting pay rate/range at time of hire for this position inthe posted location is $123,379.00 – $202,694.00 / year. Therate/range provided herein is the anticipated pay at the time ofhire, and does not reflect future job opportunity.