Product Operations Manager Position Available In Nassau, New York

Job Description:

Are you looking to Optimize your life? Start your exciting pathto a rewarding career today! We are Optimum, a leader in thefast-paced world of connectivity, and were on the hunt forenthusiastic professionals to join our team! We understand thatconnectivity isnt just a luxury anymore – its a necessity thatempowers lives, fuels businesses, and drives innovation. A careerat Optimum means youll be enabling progress and enhancing lives byproviding reliable, high-speed connectivity solutions that keep theworld connected. We owe our success to our amazing product,commitment to our people and the connections we make in everycommunity. If you are resourceful, collaborative, team-oriented andpassionate about delivering consistent excellence, Optimum is theCompany for you! We are Optimum! Job Summary Altice USA is aleading provider of Mobile, Broadband (DOCSIS, Fiber) and Videoservices in the United States for Business and ResidentialCustomers. The Product Development organization is responsible forthe technology enablement and development of these technologies forour customers along with the tools used by our teams to supportthem. The Product Operations Manager II will join a rapidly growingProduct Operations organization focused on delivering exceptionalcustomer experiences through optimization of our product qualityand operational processes. A successful candidate will ensureprocesses and technologies are efficient, data-driven and alignedwith the organizations strategic goals by fostering collaboration,data visibility, improving processes and focusing on overallproduct quality. Responsibilities Enable exceptional customerexperiences for our Broadband Services offered to B2C and B2Bcustomers. Collect, manage and analyze data related to productperformance and customer feedback for our broadband servicesincluding DOCSIS modems/gateways, FTTH modems/gateways, home WIFImesh services, home installation, device and service management.

Create and maintain detailed documentation for processes proceduresand product information Develop, track and improve KPIs measuringproduct success and operational efficiency. Identify and implementimprovements to streamline product management and development.

Identify and implement improvements to improve customercommunication and reduce contact rates. Establish a feedback loopwith internal/external stakeholders to drive continuousimprovement. Ensure rigorous testing and validation processes tomaintain high product quality and reliability. Plan and executeproduct launches, ensuring seamless coordination with all relevantteams. Introduce capabilities to do effective A/B testing ofreleases across test populations. Develop and enforce standardizedprocedures and best practices for product launches Identifypotential risks in product operations and develop mitigationstrategies. Provide training and support to team members on bestpractices, tools and processes. Leverage and manage tools andtechnology to enhance product operations and collaboration Driveinnovation by identifying implementing new tolls, technologies andmethodologies. Provide regular updates to stakeholders on productoperations, performance and strategic initiatives. QualificationsBachelor’s degree in computer science, engineering, informationtechnology or related fields. Minimum 3-5 years of experience inthe Product Management, Product Development or Engineering.

Background in quality assurance or testing and validationprocesses. Experience conducting user testing and gatheringfeedback to improve the user experience. Techniques for usabilitytesting, A/B testing and analyzing user behavior. Experience withbroadband technologies such as DOCSIS and FTTH and their networkarchitectures. Experience working with WIFI technologies andunderstanding of its impact on the home experience Proficient withbroadband specific tools such as TR-069 and SNMP Comfortable withnetworking technologies such as

TCP, UDP, DHCP

Experience with keybroadband quality and engagement metrics such as speed, latencyjitter. Proficiency in data analysis and interpretation leveragingtools like Tableau or Power BI. Experience with product deliverytools like Jira and Confluence. Demonstrated experience solvingperformance and data issues by applying experience/knowledge.

Knowledge of scripting or automation tools can be an asset. Provenverbal and written communication skills to interact effectivelywith cross-functional teams. Demonstrated problem-solving skills toidentify issues, propose solutions and implement improvements.

Focus on customer feedback, ensuring that products meet userexpectations and customer satisfaction. At Optimum, were fueled byour four core pillars: Taking Ownership, Upholding Transparency,Creating Community, and Demonstrating Expertise. Our commitment toempowering employees to take responsibility and embrace proactiveproblem-solving underpins Taking Ownership. Upholding Transparencyis at the core of our culture, with open and honest communicationfostering trust among our dedicated team and loyal customers.

Creating Community is more than a goal; its our daily commitment tofostering an environment of collaboration, innovation, andpositivity. Demonstrating expertise is a promise we uphold throughcontinuous learning and engagement with our customers toconsistently deliver top-quality products and services. Thesepillars not only shape our culture but define Optimum as a place ofexcellence, trustworthiness, and thriving community, and we inviteyou to be a part of our journey. If you have the drive to succeedand are ready to embark on a thrilling career, seize thisopportunity today, and join our winning team, so together, wellshape the future of connectivity. All job descriptions and requiredskills, qualifications and responsibilities for a particularposition are subject to modification by the Company from time totime, in the Company’s discretion based on business necessity. Weare an Equal Opportunity Employer committed to recruiting, hiringand promoting qualified people of all backgrounds regardless ofgender, race, color, creed, national origin, religion, age, maritalstatus, pregnancy, physical or mental disability, sexualorientation, gender identity, military or veteran status, or anyother basis protected by federal, state, or local law. The Companycollects personal information about its applicants for employmentthat may include personal identifiers, professional or employmentrelated information, photos, education information and/or protectedclassifications under federal and state law. This information iscollected for employment purposes, including identification, workauthorization, FCRA-compliant background screening, human resourceadministration and compliance with federal, state and local law.

This position is identified as being performed in/or reporting tocompany operations in New York State. Salary ranges are supplied incompliance with New York State law. Pay is competitive and based ona number of job-related factors, including skills and experience.

The starting pay rate/range at time of hire for this position inthe posted location is $77,112.00 – $126,684.00 / year. Therate/range provided herein is the anticipated pay at the time ofhire, and does not reflect future job opportunity.