Senior Product Manager – Field and Care Tools Position Available In Nassau, New York

Job Description:

Are you looking to Optimize your life? Start your exciting pathto a rewarding career today! We are Optimum, a leader in thefast-paced world of connectivity, and were on the hunt forenthusiastic professionals to join our team! We understand thatconnectivity isnt just a luxury anymore – its a necessity thatempowers lives, fuels businesses, and drives innovation. A careerat Optimum means youll be enabling progress and enhancing lives byproviding reliable, high-speed connectivity solutions that keep theworld connected. We owe our success to our amazing product,commitment to our people and the connections we make in everycommunity. If you are resourceful, collaborative, team-oriented andpassionate about delivering consistent excellence, Optimum is theCompany for you! We are Optimum! Job Summary Altice USA is aleading provider of Mobile, Broadband (DOCSIS, Fiber) and Videoservices in the United States for Business and ResidentialCustomers. The Product Development organization is responsible forthe technology enablement and development of these technologies forour customers along with the tools used by our teams to supportthem. The Senior Product Manager Care and Field Tools will join arapidly growing Product Operations organization focused ondelivering exceptional customer experiences through optimization ofour product quality and operational processes. A successfulcandidate will ensure processes and technologies are efficient,data-driven and aligned with the organizations strategic goals byfostering collaboration, data visibility, improving processes andfocusing on overall product quality. Responsibilities Enableexceptional customer experiences for our Care agents, Fieldtechnicians and customers. Collect, manage and analyze data relatedto application performance, internal and external customer feedbackfor the mobile and browser-based applications used by our Careagents and Field technicians. Create and maintain detaileddocumentation for processes procedures and product informationDevelop, track and improve KPIs measuring product success andoperational efficiency. Identify and implement improvements tostreamline product management and development. Identify andimplement improvements to improve customer communication and reducecontact rates. Establish a feedback loop with internal/externalstakeholders to drive continuous improvement. Ensure rigoroustesting and validation processes to maintain high product qualityand reliability. Plan and execute product launches, ensuringseamless coordination with all relevant teams. Introducecapabilities to do effective A/B testing of releases across testpopulations. Develop and enforce standardized procedures and bestpractices for product launches Identify potential risks in productoperations and develop mitigation strategies. Provide training andsupport to team members on best practices, tools and processes.

Leverage and manage tools and technology to enhance productoperations and collaboration Drive innovation by identifyingimplementing new tolls, technologies and methodologies. Provideregular updates to stakeholders on product operations, performanceand strategic initiatives. Qualifications Bachelor’s degree incomputer science, engineering, information technology or relatedfields Minimum five to seven years of experience in the ProductManagement, Product Development or Engineering Background inquality assurance or testing and validation processes Experienceconducting user testing and gathering feedback to improve the userexperience. Techniques for usability testing, A/B testing andanalyzing user behavior Experience with broadband technologiesincluding DOCSIS and FTTH Understanding of broadband devices(modems/gateways) and in-home WIFI technologies Familiar with theinstallation processes for broadband and video services Experiencewith iOS and Android development processes and applicationecosystems Knowledge of mobile application architectures and howmobile apps are structured Familiar with submission and updateprocesses for Apple App Store and Google Play Store Understandingof backend technologies and cloud service (Google Cloud) Knowledgeof mobile application security best practices, data encryption, andauthentication Ability to collaborate with designers, engineers anddevelopers to provide an intuitive user experience Proficiency indocumenting processes, workflows and best practices to promoteknowledge sharing Experience using debugging tools and techniquesfor identifying and resolving issues in mobile apps Experience withkey mobile application quality and engagement metrics Proficiencyin data analysis and interpretation leveraging tools like Tableauor Power BI Experience with product delivery tools like Jira andConfluence Demonstrated experience solving performance and dataissues by applying experience/knowledge Knowledge of scripting orautomation tools can be an asset At Optimum, were fueled by ourfour core pillars: Taking Ownership, Upholding Transparency,Creating Community, and Demonstrating Expertise. Our commitment toempowering employees to take responsibility and embrace proactiveproblem-solving underpins Taking Ownership. Upholding Transparencyis at the core of our culture, with open and honest communicationfostering trust among our dedicated team and loyal customers.

Creating Community is more than a goal; its our daily commitment tofostering an environment of collaboration, innovation, andpositivity. Demonstrating expertise is a promise we uphold throughcontinuous learning and engagement with our customers toconsistently deliver top-quality products and services. Thesepillars not only shape our culture but define Optimum as a place ofexcellence, trustworthiness, and thriving community, and we inviteyou to be a part of our journey. If you have the drive to succeedand are ready to embark on a thrilling career, seize thisopportunity today, and join our winning team, so together, wellshape the future of connectivity. All job descriptions and requiredskills, qualifications and responsibilities for a particularposition are subject to modification by the Company from time totime, in the Company’s discretion based on business necessity. Weare an Equal Opportunity Employer committed to recruiting, hiringand promoting qualified people of all backgrounds regardless ofgender, race, color, creed, national origin, religion, age, maritalstatus, pregnancy, physical or mental disability, sexualorientation, gender identity, military or veteran status, or anyother basis protected by federal, state, or local law. The Companycollects personal information about its applicants for employmentthat may include personal identifiers, professional or employmentrelated information, photos, education information and/or protectedclassifications under federal and state law. This information iscollected for employment purposes, including identification, workauthorization, FCRA-compliant background screening, human resourceadministration and compliance with federal, state and local law.

Applicants for employment with The Company will never be asked toprovide money (even if reimbursable) as part of the job applicationor hiring process. This position is identified as being performedin/or reporting to company operations in New York State. Salaryranges are supplied in compliance with New York State law. Pay iscompetitive and based on a number of job-related factors, includingskills and experience. The starting pay rate/range at time of hirefor this position in the posted location is $92,534.00 -$152,021.00 / year. The rate/range provided herein is theanticipated pay at the time of hire, and does not reflect futurejob opportunity.