Customer Solutions Manager , EDU & SLG Position Available In New York, New York
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Job Description
Job Order Number:
DG0147380
Job Title:
Customer Solutions Manager , EDU & SLG
Company:
Amazon Location:
New York, NY
Salary:
Education:
Information Not Provided
Experience:
Information Not Provided
Hours:
Duration:
Full Time, Regular
Shift:
Description:
DescriptionAre you passionate about shaping the future of the State, Local, and Education space by paving the way for innovation through customer advocacy? Do you have the program management and technical acumen to earn trust with project team members alike? Are you a problem solver motivated to foster cloud adoption in alignment with your customer’s mission?
Amazon Web Services (AWS) is seeking a Customer Solutions Manager (CSM) to come join our Worldwide Public Sector team to help customers realize sustained business value by accelerating their cloud transformation journey.
Key job responsibilitiesWorking with organizations in all stages of their cloud adoption, Customer Solutions Managers (CSMs) are advocates guiding customers through the value realization, enablement, and governance of their cloud transformation journey.
Value Realization:
You identify and accelerate the customer’s realization of value throughout the cloud lifecycle through the adoption of AWS services, AWS partner solutions, AWS best practices, and other.
Enablement:
You help customers achieve organizational cloud readiness, cloud fluency and cloud skills through skills guilds, experience-based accelerators, training partners, and other.
Governance:
You establish and mature operating models / structures to drive scale and long-term success through the application of AWS frameworks and mechanisms.
A day in the lifeEmpowered by an inclusive environment, work/life harmony, and career advancement, you are a member of a diverse, global community of Customer Solutions Managers (CSM) who deliver cloud solutions that influence business and IT transformation for our customers. Day-to-day, you will balance your time between directly engaging with customers, partners, internal AWS teams and services to help our customers on their journey in the AWS Cloud.
You will work across AWS to apply your technical, business, and program management expertise to solve some of the most complex and challenging technology problems for our customers.
Working backwards from the customer, you may define opportunities that are strategic to the customer’s cloud journey including large-scale migrations, data analytics, digital transformation and innovation, business agility and other.
You will interface with partner and cross-functional teams, customer team members, and pre/post sales to drive detailed discussions seeking alignment to deliver cloud adoption and migration strategies with, and on behalf of your customer.
You create, manage, and deliver business and technology projects navigating risks or roadblocks and can execute in an ambiguous and changing environment.
To support the evolution of the AWS customer experience and/or Customer Solutions Manager discipline, you are expected to share best practice learnings into a reusable asset for internal re-use.
Seeking a candidate who is willing to pass the Certified Solution Architect, Associate level within the first 6 months of employment.
This position may require 25% – 40% travel.
About the team
Diverse Experiences:
AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.
Why AWS?Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating – that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
Inclusive Team Culture:
AWS values curiosity and connection. Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger, more collaborative teams. Our continual innovation is fueled by the bo
