Director of CX Design Position Available In New York, New York

Director of CX Design Bird Buddy New York, NY Job Details Full-time $200,000

• $230,000 a year 18 hours ago Benefits Stock options Health savings account Disability insurance Health insurance Dental insurance Paid time off Vision insurance 401(k) matching Life insurance Qualifications Product management Senior level 10 years Full Job Description Bird Buddy is on a mission to reconnect people with nature through playful technology.

This is a unique opportunity to lead CX at the intersection of nature, technology, and design. As Director of Customer Experience Design, you’ll work closely with the CEO and the Director of Product to shape and scale a bold vision

• crafting experiences that connect hardware and software into an unforgettable connection with nature.

You’ll define strategy, lead a high-performing team, and drive the next phase of growth through innovative, insight-led storytelling. Key Outcomes Deliver a Seamless, Story-Driven App Experience. Craft a holistic customer journey across our digital and physical products where every interaction is not just functional, but emotionally resonant

• inspiring delight, connection, and loyalty. Maximize Value at Every Touchpoint. Ensure that each user interaction
• from onboarding to daily use
• delivers clear value, reinforces trust, and supports education, well-being, and joy.

Make doing good feel good. Turn Product Opportunities into Transformational Experiences. Partner closely with Product Management to translate strategic opportunities into user-centered experiences that unlock value and drive business growth. Own and Elevate the Brand-Centered Experience. Champion the intersection of brand and product

• shaping the tone, visual language, and emotional impact across all user and customer touchpoints.

Build a Culture of Design Excellence. Foster a high-performing, curious, and collaborative design culture that thrives on insight, innovation, and a relentless focus on the customer. Key Qualifications 10+ years designing across hardware and software, with deep knowledge of U.S. market and user behaviors. Strong intuition for how people live and use technology in the U.S.

• translates cultural insight into thoughtful design.

Builds feel-good products that deliver both utility and emotional resonance. Champions user needs with compassion and clarity; known for crafting inclusive, human-centered experiences. Sharp on insights, fast to connect dots, and decisive in action. Strong in CX, brand strategy, and customer research. Hands-On & Impact-Oriented. Comfortable in ambiguity, focused on outcomes.

Curious & Relentless:

Obsessed with creating products that matter. Based in the NYC metro area or open to relocating. Join us Work on a project that can truly change how millions of people perceive nature and help them make a lasting impact on global biodiversity for generations to come Engage with a passionate, dynamic, and talented team in person and remote. Be part of the fast-paced, innovative environment of a rapidly growing consumer electronics startup, with abundant opportunities for personal and professional growth. 100% company-paid health, dental, and vision benefits for you and 80% company-paid for your dependents. 100% company-paid short-term disability, long-term disability, and life insurance. Company contribution to a Health Savings Account for those enrolled in our medical plan. 401(k) plan with 100% company match on the first 6% that you contribute. Flexible paid time off. Stock options. And of course, you get your own Bird Buddy and Bird Buddy Pro subscription! If this describes you, we invite you to submit your application to help us learn more about you and your potential contributions to our mission to connect people with nature through technology.