Technical Product Support Manager Position Available In Orange, New York

Technical Product Support Manager Eclipse Outdoor 1760 Route 211 East, Middletown, NY 10941 Job Summary Eclipse Outdoor, is a customer focused, industry leading manufacturer of custom-made shade products, headquartered in Middletown, NY. We offer a friendly, team orientated working environment with the opportunity for advancement in our growing company.

Job Title:

Technical Product Support Manager Type of Position:

Full-Time, Salary Schedule:

Monday –

Friday Office Hours:

8:00am – 5:00pm (overnight travel as needed), hours can vary

Wage Rate:

Exempt We are looking for a motivated hands-on Technician Product Support Manager. The ideal candidate will be detail oriented and customer service focused. This is a unique opportunity to be part of a high-quality manufacturing organization where office skills, teaching ability and mechanical skills intersect. You will assist the sales team in ramping up new dealers and their installation team.

Responsibilities:

• Develop dealer training programs
• Conduct training of dealers, in person, or through Teams/Zoom meetings
• Resolve on-site product issues via phone, FaceTime or in person as needed
• Track warranty returns to identify quality issues from suppliers
• Update written procedures & draft technical bulletins
• Communicate product problems and solutions to Product Development & Operations team
• Project a positive company image through proper attire, exceptional communication skills, excellent customer service
• Review and comment on all instructions, videos, website, dealer app and more as it relates to product information
• Develop training and product videos with assistance of the Marketing department

Qualifications:

A high school diploma or equivalent; or industry related experience and/or training; or equivalent combination of education and experience. Very good electronic & mechanical experience/aptitude Good computer skills utilizing Microsoft Excel and Outlook Strong teaching skills Valid driver’s license with an excellent driving record and reliable transportation Skills /

Abilities:

• Professional in customer interactions while displaying patience
• Able to handle and solve new challenges, demonstrate initiative and a willingness to learn
• Possess a “can do” attitude as a team player who is willing to go above and beyond for our customers
• Be very “hands-on” with understanding various company products
• Self-motivated with the ability to work independently
• Bi-lingual (Spanish) is helpful

Job Type:

Full-time Pay:

$50,000.00 – $70,000.00 per year

Benefits:

401(k) Dental insurance Health insurance Paid time off Vision insurance

Schedule:

Day shift Monday to Friday Overtime Ability to

Relocate:

Middletown, NY 10941: Relocate before starting work (Required)

Work Location:

In person