Customer Success Engineer Position Available In Montgomery, Pennsylvania

Job Description:

About the

Company:

Qumulo is the unstructured data platform tostore and manage exabyte-scale data anywhere – at the edge, in thecore data center and in the cloud. With unstructured data growingin more locations faster than ever before, enterprises today need away to store, manage, and curate data simply and efficiently in anylocation, on any platform. This is precisely what Qumulo wasfounded to accomplish. At Qumulo, we are building an open andcollaborative culture where people can do their best work withcustomers as our magnetic field. We act as owners, we share bydefault, we are data driven and experimental and as an inclusiveworkplace, we encourage and celebrate multiple points of view. Aspart of our culture we believe diversity drives innovation.

Aboutthe Position:

Customers are the lifeblood of our company and Qumulois looking for strategic, customer-focused, and results-drivenCustomer Success Engineers (CSEs) with a strong background in cloudtechnologies. CSEs will engage and work with our customers toanswer technical questions or resolve complex issues primarilyfocusing on cloud environments such as AWS and Azure. The CSE isultimately responsible for the complete life cycle of a customerissue and ensuring proper communication and resolution. Please notewe are looking for candidates based in the Pacific to Central UStime zones and this roles schedule will include weekend coverage.

Responsibilities:

This role will provide support to our customersin our follow-the-sun support model, covering weekend schedules,including Saturday and Sunday Work cross-functionally with oursales, product, and engineering teams to ensure customer issues arequickly resolved Troubleshoot issues on the Qumulo product in bothOn-Premises or Cloud file systems, including cloud infrastructureissues, permissions problems, performance issues, and general filesystem issues Prioritize and drive resolution for escalatedcustomer issues in both cloud and on-premises environments Providefeedback to engineering and product teams on product gaps and areasof improvement, particularly related to cloud offeringsCollaborates with peers and mentors on complex issues Consistentlygrow knowledge and expand skill sets in cloud technologies

Qualifications:

Excellent written and verbal communication skillsStrong problem-solving skills with a can-do attitude Demonstratedworking knowledge of major cloud platforms, including compute,storage, networking, and identity management services Basic networktroubleshooting skills and understanding of general networktechnologies Familiarity with Linux & Windows operating systemsFamiliarity with Windows Active Directory or LDAP Understanding offile permissions and access control in cloud environments 5 – 7years experience in a customer-facing role, including 1-3 years oftroubleshooting cloud environments Python Programming skills are aplus Relevant cloud certifications (e.g.,

AWS Certified SysOpsAdministrator, Microsoft Certified:

Azure Administrator Associate)are a plus, but not required The annual pay range for the role isUSD $81,000 – $121,000. Individual pay depends on various factors,such as role level, relevant experience and skills, and location.

Pay ranges are reviewed and typically updated each year. Offers aremade within the pay range applicable at the time. Qumulo is anEqual Opportunity Employer. Qualified applicants will receiveconsideration for employment without regard to race, color, gender,religion, sex, sexual orientation, age, disability, militarystatus, or national origin or any other characteristic protectedunder federal, state, or applicable local law. As part of theemployment process, Qumulo conducts comprehensive background checkson all final candidates for employment. The background checkprocess may include a review of criminal history, credit history,employment verification, education verification, and other relevantinformation. Qumulo is committed to complying with all applicablefederal, state, and local laws concerning background checks. Weensure that our background check process is fair, consistent, andtransparent, and we follow all legal requirements regarding thetiming and scope of such checks. For positions in jurisdictionswith specific legal requirements, such as restrictions on thetiming of criminal history inquiries, we will conduct these checksin accordance with local laws and only after a conditional offer ofemployment has been made, where required.