Product Manager IV (Contractor) Position Available In Philadelphia, Pennsylvania
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Job Description
Description We are looking for an experienced Product Manager to join our team on a long-term contract basis in Philadelphia, Pennsylvania. We are seeking a Product Manager to support the launch and ongoing development of Contact Center solutions, including a new overlay portal, IVR replacement, and BAU (Business As Usual) support. This role will support multiple product lines.
Location:
Philadelphia, PA (Hybrid – 3 days/week onsite)
Duration:
June 23, 2025 – December 31, 2025 The Product Manager will work closely with an experienced product lead and a cross-functional team including program managers, sales ops analysts, operations business analysts, and extended stakeholders across engineering, compliance, legal, marketing, and more.
Key Responsibilities:
Product Development & Launch + Lead the deployment of a new portal solution and IVR replacement. + Support product updates and manage a portfolio of products/solutions. + Assist in the resale of Contact Center solutions. + Provide continuous BAU support and contribute to other ongoing programs. Strategic Planning & Execution + Define and achieve strategic and implementation goals. + Collaborate with program managers and key stakeholders to ensure alignment and execution. Customer Experience & Support + Create detailed customer journey maps for new and existing products. + Define operational and customer care support processes. + Identify sales talking points and develop supporting collateral. Documentation & Communication + Update and create documentation for new solutions and relaunch efforts. + Share product vision with End-to-End teams and ensure alignment across functions. Lifecycle Management + Support lifecycle initiatives and Teams upgrades to ensure smooth transitions.
Requirements Qualifications:
+ Experience with Unified Communication products. + Proven ability to lead cross-functional teams. + Strong presentation and communication skills. + Demonstrated expertise in product deployment and readiness. + Industry knowledge and experience in product management best practices. Technology Doesn’t Change the World, People Do.® Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity – whenever you choose – even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .
