Experience Owner III Position Available In Providence, Rhode Island
Tallo's Job Summary: This job listing in Providence - RI has been recently added. Tallo will add a summary here for this job shortly.
Company:
Beacon Hill Staffing Group, LLC
Salary:
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Job Description
Job Summary Required Qualifications:
- 7+ years of product management or experience ownership in digital customer experience, preferably in financial services or enterprise contact centers.
- Hands-on experience with chat platform transformation and omnichannel delivery.
- Proven ability to integrate AI into customer-facing and agent-facing workflows.
- Deep understanding of chatbot frameworks, NLP/NLU, and AI-assist capabilities.
- Expertise in agile product delivery and tools such as Jira, Confluence, and Aha!
- Strong analytical mindset with experience using data to drive prioritization and product decisions.
Preferred Skills:
- Familiarity with Amazon Connect, Lex, Salesforce, Sprinklr, or similar platforms.
- Experience working with conversational AI vendors, LLM-based services, or internal AI/ML teams.
- Understanding of compliance, risk, and authentication considerations in digital support channels.
- Background in customer journey mapping, service design, or design thinking methodology.
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