Product Support Manager Position Available In Rutherford, Tennessee

Product Support Manager The Taylor Group – 3.7

La Vergne, TN Job Details Full-time Estimated:

$89.1K – $116K a year 2 days ago Benefits Paid holidays Health insurance Dental insurance 401(k) Vision insurance Opportunities for advancement Life insurance Qualifications Management 5 years Microsoft Office Team development Bachelor’s degree Product management Business Administration Construction Senior level Business Leadership Communication skills Full Job Description Product Support Manager Taylor Construction Equipment, LLC 1205 Bridgestone Pkwy LaVergne, TN 37086 Taylor Construction Equipment distributes multiple lines of construction products with a passion for product, service, and support. TCE supports the construction industry with reliable equipment. TCE is a leading provider of high-quality construction equipment, including Bell articulated dump trucks, Hyundai construction equipment, Sakai compaction equipment, and SMI crushing and screening products. We pride ourselves on delivering exceptional service and support to our customers, ensuring they have the right equipment to meet their needs. We are seeking a motivated and experienced Product Support Manager to oversee all aspects of our product support services. This pivotal role will be based out of our LaVergne, Tennessee location and will require effective leadership to drive productivity and efficiency across our dealership locations. The Product Support Manager will ensure the highest level of customer satisfaction while optimizing product support operations. D uties/

Responsibilities:

Lead and manage product support, developing strategies to enhance productivity and operational efficiency. Ensure the team delivers exceptional customer service, addressing customer inquiries and concerns promptly and professionally. Monitor and analyze departmental performance metrics, implementing improvements to achieve maximum productivity. Collaborate with dealership locations to ensure consistent product support across all areas. Provide technical support and guidance for all products, including Bell articulated dump trucks, Hyundai construction equipment, Sakai compaction equipment, and SMI crushing and screening products. Train and mentor department staff, fostering a culture of continuous improvement and professional development. Manage inventory levels and parts ordering processes to ensure the availability of necessary components. Develop and implement product support policies, procedures, and best practices. Maintain knowledge of industry trends, product developments, and competitor activities. Any other responsibilities assigned by management.

What TCE Offers :

Competitive salary and performance-based incentives. Opportunities for professional growth and advancement within the company. A supportive and collaborative work environment.

Required Skills/Abilities:

Strong leadership skills with the ability to motivate and develop a team. Excellent problem-solving skills and a customer-focused mindset. Exceptional communication and interpersonal skills.

Education and Experience:

Bachelor?s degree in Business Administration, Engineering, or a related field preferred. Minimum of 5 years of experience in product support, service management, or related roles within the construction equipment industry. In-depth knowledge of construction equipment, experience with Bell, Hyundai, Sakai, and SMI products is a plus. Proficient in product support management software and Microsoft Office.

Benefits:

Medical/Prescription Dental Vision Vacation 10 Holidays 401K Company Paid Life Insurance