Help Desk Supervisor Position Available In Orleans, Louisiana

Help Desk Supervisor GD Resources New Orleans, LA Job Details Full-time Estimated:

$60.3K – $77.4K a year 1 day ago Qualifications BMC Remedy English Mid-level Organizational skills Leadership 2 years Communication skills Help desk Full Job Description “Join GD Resources for dynamic opportunities in business management and IT, where innovation meets excellence.” About the

Company:

GD Resources is a Veteran Women-Owned Business Management and Information Technology company committed to excellence. GD Resources provides dynamic opportunities for veterans and professionals alike to contribute to innovative projects and drive success in a collaborative and supportive environment. Join us to make a difference, advance your career, and grow with a company that values integrity, diversity, and continuous improvement.

Job Title:

Help Desk Supervisor Location:

NIWC Atlantic New Orleans Office or Navy Reserve Forces Command HQ, Norfolk, VA Clearance Required:

Active NACLC (within last 5 years)

Employment Type:

Full-Time Disclaimer:

This position is contingent upon contract award.

Overview:

We are seeking a Help Desk Supervisor with proven leadership experience supporting Navy Reserve pay and personnel systems. The successful candidate will oversee daily operations of the help desk, ensuring efficient resolution of technical issues and maintaining high service quality standards in alignment with Navy Reserve Forces Command objectives.

Key Responsibilities:

Supervise help desk operations, including personnel scheduling and workload distribution. Manage and resolve first-level support tickets generated by Navy personnel. Escalate unresolved or complex technical issues to appropriate support tiers. Collaborate with database administrators to address data integrity challenges. Coordinate with DFAS for required financial transaction support. Track issue resolution metrics and maintain communication with

CNRFC N1C4

on significant system matters. Provide feedback and identify trends in recurring technical or pay-related problems. Ensure compliance with performance standards, security protocols, and quality assurance processes.

Qualifications:

Minimum of 2 years’ experience as a Help Desk Supervisor supporting the Navy Reserve Pay System. Familiarity with NIWC help desk processes and Navy corporate pay systems. Excellent leadership, communication, and organizational skills. Strong proficiency in English (spoken and written).

Tools & Systems Experience:

Navy Standard Integrated Personnel System (NSIPS) Navy Enlisted System (NES), Electronic Service Record (ESR), and Reserve Headquarters System (RHS) Ticketing systems such as

Remedy Work Schedule:

Monday to Friday, 40-hour work week Occasional telework may be authorized; no overtime or extended hours anticipated

Required Documents:

Resume Any supporting documentation for stated qualifications (certificates, degrees, etc.) GDR is an Equal Opportunity Employer. We consider all qualified applicants without regard to race, color, religion, sex, gender identity, national origin, age, disability, veteran status, or any other protected status under applicable law. We are committed to equal opportunity in all aspects of employment, including hiring, promotion, compensation, and benefits. 5cHjXsiWik