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Mystery-shopper jobs involve visiting stores or businesses to evaluate customer service, cleanliness, and product quality. Shoppers provide detailed reports to help companies improve. Jobs are flexible and can be done part-time. Payment varies per assignment and may include reimbursements for purchases. Training is usually provided. Below you can find different mystery-shopper jobs in and around your location.

Industry Trends & Salary Expectations

The mystery-shopper is a professional who evaluates the quality of customer service and overall shopping experience through undercover visits to stores, restaurants, and other businesses. - Entry-level Mystery Shopper salaries range from $25,000 to $35,000 per year - Mid-career Senior Mystery Shopper salaries range from $40,000 to $55,000 per year - Senior-level Chief Mystery Shopper salaries range from $60,000 to $80,000 per year The concept of mystery shopping dates back to the 1940s when it was used by market research companies to measure employee integrity and customer service in retail stores. Over the years, mystery shopping has evolved to include various industries such as hospitality, healthcare, and automotive. In recent years, the mystery shopping industry has seen a shift towards online and mobile platforms for data collection and reporting. Companies are also focusing more on customer experience and satisfaction, rather than just compliance and operational standards. Additionally, there is a growing trend towards using artificial intelligence and data analytics to improve the efficiency and effectiveness of mystery shopping programs.