Floor Manager Position Available In Merrimack, New Hampshire

Floor Manager 3.3 3.3 out of 5 stars Concord, NH 03301 The Capitol Center for the Arts seeks candidates for the part-time (up to 30 hours per week) position of Floor Manager within our Front of House Staff. Applicants must be available to work evenings, weekends, and holidays as required by our performance and events schedule.

Position Summary:

The Floor Manager reports directly to the Front of House Manager on duty for a particular performance, as well as the Manager of Operations. The Floor Manager is responsible for ensuring a welcoming, positive, and efficient experience for patrons by coordinating the work of the Volunteer Ushers, managing audience safety and comfort, and acting as the first point of escalation in the theatre for patron concerns, seating issues, and emergencies, with anything else being escalated to the Front of House Manager. The Floor Manager works closely with Box Office staff, Stage Management/Production, and other departments to ensure seamless event execution.

Essential Functions:

Supervise and coordinate Volunteer Ushers, ensuring proper adherence to customer service expectations. Be present to attend to any patron needs before, during and after performances. Utilize walkie communication with Front of House, Box Office and Production before, during and after performance to ensure all employees are in constant communication throughout. Ensuring all employees are on the same page for execution of performance. Delegate usher assignments and ensure each person knows what’s expected of them in their position. Rotate usher assignments, so each Volunteer Usher gets to see the show or take a quick break. Lead brief in-theatre floor meeting to address any last-minute questions or concerns and ensure Volunteer Ushers assigned to emergency seats know where to go. Greet and assist patrons, addressing any questions or concerns to enhance their experience. Oversee and assist with signage and accessibility accommodations in the theatre to ensure a smooth entrance and exit process. Monitor audience flow and seating before and after the show, and during Intermission, escalating ticketing or accessibility issues in coordination with the Box Office. Act as the first point of contact for medical emergencies, disturbances, or other incidents requiring escalation from the usher team, escalating further to the Front of House Manager. Work with Front of House Manager to provide assistance with security personnel, emergency responders, and theatre staff in case of evacuations or crisis situations. Conduct pre-show safety checks to ensure aisles, exits, and public areas are clear and compliant, while ensuring compliance with all safety regulations, including fire codes and emergency procedures. Assist Front of House Manager with leading pre-show briefings for usher teams, while outlining the show details, special accommodations, and emergency procedures. Serve as a direct extension of the Front of House Manager, acting as liaison between Front of House, Box Office, and Stage Management to provide a seamless patron experience. Monitor Volunteer Ushers throughout performances/events, ensuring they’re in or near their assigned spots, providing guidance, as needed. Report any recurring performance issues or positive feedback to Front of House Manager in post-show report. Adopt an “attitude of gratitude” and thank Volunteer Ushers for being here to increase volunteer appreciation and retention. Assist Volunteer Ushers in cleanup after each show. After the volunteers have signed out, do a final walk-through of the theatre to ensure all patrons have left the theatre and that all the major trash has been picked up.

Qualifications:

Prior experience in customer service, hospitality, event management, or theatre setting preferred. Strong leadership and problem-solving skills with the ability to remain calm under pressure. Excellent interpersonal and communication skills, with the ability to interact effectively with patrons, staff, and volunteers. Ability to handle emergency situations with professionalism and confidence. Flexibility to work evenings, weekends, and holidays as required by the performance and events schedule. Basic knowledge of ADA / accessibility services and theatre etiquette is a plus.

Physical Requirements:

Ability to stand for extended periods and navigate stairs and theatre seating areas. Capability to lift and carry up to 25 lbs. when setting up materials or assisting patrons. The Capitol Center for the Arts is an equal opportunity employer and is committed to diversity, equity, and inclusion throughout our organization and in all aspects of our work, recognizing this commitment as essential to realizing our mission. Our commitment to DEI fosters a culture where team members can truly belong, contribute, and grow. We believe in each individual’s value and encourage applications from people of any age, gender identity, sexual orientation, race, ethnicity, religion, disability, veteran status, and any other characteristic or identity.

Job Type:

Part-time Pay:

$17.00 per hour

Benefits:

Flexible schedule

Work Location:

In person