Animal Training & Support Coordinator – Cats (Full-Time) Position Available In Palm Beach, Florida

Animal Training & Support Coordinator – Cats (Full-Time) Peggy Adams Animal Rescue League – 3.7 West Palm Beach, FL Job Details Full-time $17 an hour 14 hours ago Qualifications Bilingual Microsoft Word Microsoft Excel Customer service Mid-level Windows High school diploma or GED 1 year Communication skills

Full Job Description Job Title:

Training & Support Coordinator –

Cats Department:

Animal Care Reports To:

Animal Care Manager FLSA Status:

Non-exempt Pay Rate:

$17.00 Hourly Summary In coordination with the Animal Care Manager, the Training & Support Coordinator – Cats monitors cat care from intake to adoption, following up post adoption to ensure successful placement. Leads cat behavior volunteers and trains volunteers in shelter cat training programs. Assists Animal Care Manager in providing training support and consultation to clients as an intake prevention initiative. Essential Duties and Responsibilities include the following, and other duties as assigned. Adopter and Community Support Assist Animal Care Manager in executing post adoption training support program. Assist in the creation and implementation of training curriculum and materials for volunteers, staff, and the public regarding common cat behavior challenges for animals adopted from Peggy Adams and not. Assist with canine classes offered by Peggy Adams to the public as needed. In conjunction with the Animal Care Manager and Director of Operations, act as liaison to foster care volunteers caring for a cat displaying challenging behaviors in the shelter or in the foster home. Support the Humane Education department in cat behavior curriculums and programming Assist in the creation of in-home training and enrichment plans for cats living with foster care volunteers Provide excellent service to all clients and organizational stakeholders. Maintain accurate recordkeeping for all interactions with clients in database Shelter Support Contribute to a workplace conducive to high employee morale and output, ensuring positive working relationships between clients, staff, and volunteers. Ensure questionnaires for cats surrendered to the shelter are current with information needed to house cats successfully in shelter until adoption. Review Fear-Anxiety-Stress (FAS) scores of cats in shelter on the third day of their length of stay and make an appropriate plan for housing, enrichment, and overall behavior in conjunction with the Animal Care Manager. Review history for cats experiencing high levels of FAS in the shelter and discuss next steps for that cat with the Animal Care Manager based on individual characteristics to decrease length of stay and improve overall quality of care. Maintain accurate recordkeeping of current behavioral plans in shelter and progress with Animal Care Technicians assisting with plans. Keep inventory of supplies used/needed. Maintain a clean and organized work environment. Volunteer Support Cultivate a positive volunteer experience through friendly interaction, and frequently evaluate volunteer feedback for improvement and retention opportunities. Maintain volunteer roles related to cat behavior and review to ensure effectiveness and volunteer retention in those roles. Act as point person for all cat behavior volunteer roles. Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Understanding of common behaviors in both cats and dogs, required. Ability to speak in a public setting, teach classes, and engage the public, required. Ability to provide excellent service via multiple methods of communication (phone, email, text, virtual, etc.), required. Working knowledge of virtual communication channels, preferred (Zoom, GoToMeeting, FaceTime, etc.). Must support the League’s mission, policies, and practices. Must be well versed in Windows OS, Microsoft Word, Outlook, and Excel Must have the ability to work in a constantly changing team environment. Must be able to provide accurate information at all times. Must be able to work weekends. Must have a high-level ability to problem solve, multitask, organize, and perform detailed tasks efficiently and with accuracy. Must adhere to the company’s dress code. Bilingual, a plus. Education and Experience High School Diploma, GED, or higher One year customer service experience, required Minimum of one year working knowledge of cat behavior in a shelter environment Materials and Equipment Used Computer, printer, copier, scanner Telephone, cellular telephone Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions: While performing the duties of this job, the employee is consistently required to sit. They are required to work in front of a computer monitor for the duration of their shift. In addition, the employee is constantly required to talk, hear and use hands for grasping, reaching, typing and other operative tasks. The employee is required to stand or move frequently. The employee will also be required to bend neck and twist body. The employee will be required to consistently lift an animate or stationary object of up to 25 pounds. Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions: While performing the duties of this job, the employee is frequently exposed to a climate controlled indoor office environment. The employee is occasionally exposed to outdoor weather conditions. The employee is frequently exposed to animal odors and animal fur. The noise level in the work environment is usually moderate.