Dog Trainer/Customer Service Representative Position Available In DeKalb, Georgia

Dog Trainer/Customer Service Representative Zoom Room Sandy Springs 220 Sandy Springs Circle, Atlanta, GA 30328 Dog Trainer/Customer Service Associate – Join Our Pack! About Us Zoom Room Sandy Springs is a premier dog training facility dedicated to helping dogs and their owners build stronger relationships through positive reinforcement training. Our modern, clean facility provides a safe and engaging environment for dogs of all breeds and sizes. We don’t just train dogs—we train the people who love them. If you’re passionate about dogs, love working with people, and thrive in a fast-paced, customer-focused environment, we’d love to hear from you! Position Overview We are seeking a Dog Trainer/Customer Service Associate to join our team. This hybrid role combines hands-on dog training with front desk responsibilities, making you the face of our business. You’ll welcome clients and their furry companions, lead training sessions, and ensure smooth daily operations while providing exceptional customer service. This is not the role for someone who is afraid to talk to people—strong communication skills and an outgoing personality are essential. You’ll be teaching humans as much as dogs, so you must enjoy working with people just as much as their pets. Attention to detail and comfort with sales are also key to thriving in this role.

Key Responsibilities Dog Training :

Lead group and private training sessions using positive reinforcement techniques. Oversee playgroups and social events to ensure a safe and fun environment for dogs and their owners.

Customer Service :

Warmly greet clients and their dogs upon arrival. Provide detailed information about our training programs, services, and retail products. Assist with sales of retail merchandise and training packages. Process payments and handle point-of-sale (POS) systems.

Administrative Tasks :

Schedule and manage training appointments. Answer phone calls and respond to email inquiries. Follow up with clients regarding their training experience. Support trainers with administrative tasks as needed.

Facility Maintenance :

Help maintain a clean and organized training facility and reception area. Distribute unlimited pets, scratches, and belly rubs to our furry clients!

What We’re Looking For Required:

Exceptional people skills with the ability to teach and connect with clients. Strong attention to detail and excellent organizational skills. Outgoing personality with confidence in talking to people and making sales. Previous experience in customer service, sales, or a related field. Basic computer proficiency (e.g., scheduling software, POS systems).

Preferred :

Experience in dog training or related fields (e.g., vet assisting, grooming, pet care). Background in sales with a proven ability to meet targets.

Bonus Points :

Passion for working with rescue dogs and supporting local rescue organizations. Confidence in making outbound calls to warm sales leads. What We Offer Starting pay of $17.00 per hour , with bonus opportunities . Could be higher for the right candidate. Paid training to develop valuable skills in dog training and client education. Employee discounts on training services and retail products. A fun, supportive, and dog-friendly work environment. Opportunities for career advancement and professional development. The chance to make a meaningful impact in the lives of rescue dogs and their owners. Hours and Schedule 30-40 hours per week. Flexible availability required (facility is open 7 days a week). Weekend availability is essential. Schedule may include morning, afternoon, and evening shifts. How to Apply To join our pack, please submit: Your resume. A cover letter explaining your experience and passion for dog training and customer service.

Responses to the following questions:

What is your experience with positive reinforcement training techniques? How would you handle a challenging client situation during a group session? What excites you most about working at Zoom Room Sandy Springs? Zoom Room Dog Training is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Job Types:

Full-time, Part-time Pay:

From $17.00 per hour Expected hours: 30 – 40 per week

Benefits:

Flexible schedule Paid time off Professional development assistance

Schedule:

10 hour shift 4 hour shift 8 hour shift Evenings as needed Rotating weekends Weekends as needed Application Question(s): What is your experience with positive reinforcement training techniques? How would you handle a challenging client situation during a group session? What excites you most about working at Zoom Room Sandy Springs? Ability to

Commute:

Atlanta, GA 30328 (Required)

Work Location:

In person