Male Spa Attendant Position Available In Escambia, Alabama

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Wind Creek Hospitality
303 Poarch Road
Atmore, AL 36502
Gaming Company
11 Locations
Full-Time
Description
Job Overview
The Spa Attendant is responsible for greeting all guests, answering calls, assisting with guest inquiries, booking appointments, checking guests in for their scheduled services, appropriately billing for services received and completing the payment transaction, and cross-selling retail products. Duties will also include giving tours of the facility, maintaining the cleanliness of the facility, ensuring appointments begin and end as scheduled, assisting guests inside the spa, serving refreshments, and continuous stocking and preparation for guest needs on the male side of the spa.
Purpose
Our genuine engagement and positive energy provide guests an escape from their routine into our exciting fantasy world of fun, chance, and possibility, where everyone feels a sense of belonging and importance.
Value System
Our enthusiastic commitment to our purpose inspires and empowers us to do everything right, have fun, and be the best. We will be recognized fairly, elevating our levels of personal accountability, and focus on our customer. The resulting creation of wealth will grow opportunities for all.
Duties And Responsibilities
Assists guests with reservations and check-in process in a courteous and polite manner
Accurately books, changes, and cancels cooking reservations and spa appointments; Assists guests with payment of services and retail items in an efficient and timely manner
Ensures that the check-in and payment process is handled in accordance with company policy by processing cash, credit card and credit transactions accurately thus protecting the company’s assets
Maintains spa facility by performing necessary housekeeping duties (picking up towels, cups, shower & bathroom area, vanity area and all surrounding areas); Upholds spa decor by maintaining the set-up and cleanliness of the area
Conducts facility tours and describes the cooking school and spa amenities to all guests entering
Properly opens and closes each shift according to Standard Operating Procedures
Responds to guest requests, complaints or inquiries professionally, courteously and promptly; Provides accurate, appropriate and immediate responses to all requests by guests, ensuring complete guest satisfaction; Ensures a maximum level of guest service and satisfaction is achieved and maintained
Develops ability to work without constant direct supervision and remains at assigned post for extended periods of time; Performs preparation work, properly clean and restock men’s spa as required
Regularly attends, participates in and supports training and staff meetings for the spa
Cross-trains and assists in all areas of the spa operation, including locker room and fitness center as requested
Answers the phone promptly; Operates phone system accurately and efficiently; Provides beverage service
Ensures a maximum level of guest service and satisfaction are achieved and maintained; Assists in making guests aware of scheduled treatment times to warrant timely arrival and departure times
Prepares shift cash report, balances payments and disbursements with computer totals, prepares the drop envelope for shift end and balancing of accounts
Maintains a clean, safe, fully stocked, and well organized area
Works in an environment where guests may be in a state of undress; Maintains strict confidentiality regarding guest information
Other duties and responsibilities as assigned
Job Requirements (Please Ensure You Meet The Listed Requirements Prior To Applying)
High School diploma or GED or currently enrolled and successfully complete a GED program within six (6) months from start date as a condition of continued employment

• required
  Must be nineteen (19) years of age or older
• required
  Must be able to work on the MALE side of the spa
• required
  Minimum of six (6) months retail customer service experience
• required
  Must successfully pass job interview, including a guest service audition
  Excellent written and verbal communication and listening skills; Must be able to comprehend instructions furnished in oral, written, or diagram form; must pass skills test
• required
  Must be able to type 20 words per minute using a computer; must pass typing test
• required
  Must be able to operate standard office equipment
• phones, computers, etc.

Demonstrate all aspects of hospitality, professionalism, prompt and courteous service, positive demeanor in stressful situations, and attention to detail at all times
Able to receive the various services that are offered on the spa menu and be a model for training new therapists when requested
Must have enthusiasm and possess excellent customer service skills; Enjoy working with people and possess a friendly personality; Be a team player
Must be able to lift, pull, push, and/or carry items weighing in excess of 75 pounds
Must be able to work effectively in a fast paced, high volume environment; Ability to portray a calm and composed demeanor under stress
Willing to work odd and irregular hours including nights, weekends, and holidays
Willing to travel and participate in training as recommended or required
Must have a Tribal Gaming License (or the ability to obtain and maintain a license) as a requirement for this position
Must have willingness and ability to work in a smoke/secondary smoke environment

NATIVE AMERICAN INDIAN PREFERENCE IN HIRING POLICY SHALL BE ADHERED TO AT ALL TIMES

Complaints about the recruitment or selection process for employment should be directed in writing to office of the President and CEO of Wind Creek Hospitality.
Posted June 19, 2025
23 Wind Creek Hospitality
Welcome to an experience like no other. Gaming is the heart of Wind Creek Hospitality, but we offer so much more. Wind Creek Hospitality is the principal gaming and hospitality entity for the Poarch Band of Creek Indians, the only federally recognized Indian Tribe in the state of Alabama. Our 11 distinct properties in the U.S. and Caribbean provide world-class entertainment, dining, hotel stays, amenities and activities.
Wind Creek continues to grow and offer our guests luxurious destinations and opportunities for escape.

Our gaming facilities include:

Wind Creek Aruba, Wind Creek Atmore, Wind Creek Bethlehem, Wind Creek Chicago Southland, Wind Creek Curacao, Wind Creek Montgomery, Wind Creek Wetumpka, as well as racetracks in Alabama and Florida.
Our Purpose Our genuine engagement and positive energy provide Guests an escape from their routine into our exciting fantasy world of fun, chance, and possibility, where everyone has a feeling of belonging and importance.
At each location, Wind Creek has built a unique company culture that supports its Team Members in remarkable ways. Everything we do is guided by a simple value system: Do it right. Be the best. Have fun.
As part of the Wind Creek Team, you will discover our Purpose and Values and how they are integrated into the Guest experience. We strive to inspire a genuineness and positive energy among our team by bringing a level of human caring into the workplace. Providing a sense of belonging and importance amongst our team will transition to our Guests and provide them with a winning experience every time they visit.
Explore our Opportunities on Casino Careers & Hospitality Online!
Listen to what our employees say about us: https://youtu.be/bvPyIdGjmhI
Our Perks
Blue Cross Blue Shield medical plan

• Dental plan
  VSP vision plan
  401(k) savings plan
  Life and disability insurance
  Paid time off
  Employee dining rooms
  Career training and planning
  Quarterly incentive bonuses
  Employee fitness centers with on-staff trainers
• Not available at all locations
  Types of Jobs
  Gaming
  Hotels
  Facilities
  Food & Beverage
  Corporate