Spa Sales Associate Position Available In Miami-Dade, Florida

Spa Sales Associate Zaia Spa Miami, FL Job Details Full-time $20 – $30 an hour 17 hours ago Benefits Employee discount Opportunities for advancement Flexible schedule Qualifications Sales Customer service Upselling Home care High-end sales Organizational skills Esthetician License Communication skills Home & community care Entry level Cosmetology Retail sales Full Job Description Company Description Zaia Spa is excited to bring a new level of wellness and luxury to South Miami! Opening soon, our spa will offer a serene escape for residents of Kendall, Pinecrest, Coral Gables, and surrounding areas. We provide a variety of rejuvenating treatments, including facials, and body treatments, all designed to restore balance and promote well-being. At Zaia Spa, our mission is to help you refresh your body and mind in a tranquil and elegant environment.

Position Overview:

The Spa Sales Associate will be responsible for providing an exceptional guest experience while promoting and selling the spa’s services and retail products. This individual will act as a liaison between the spa and the clients, building rapport, understanding client needs, and driving sales of treatments, memberships, and products. A passion for beauty, wellness, and luxury customer service is essential.

Key Responsibilities:

Sales & Client Engagement:

Promote Spa Services :

Actively promote and upsell spa treatments, memberships, and retail products tailored to client needs (facials, body treatments, wellness services, etc.).

Product Knowledge :

Become an expert on the spa’s offerings and retail products, ensuring you can educate clients on the benefits of services and help them choose the right products for their skin concerns.

Achieve Sales Targets :

Meet or exceed monthly and quarterly sales goals for both services and retail products.

Client Consultations :

Conduct consultations with potential clients to understand their skincare, wellness, and relaxation needs, offering tailored recommendations based on their goals.

Customer Retention :

Build and maintain strong, long-term relationships with clients by offering exceptional service, follow-up, and personalized recommendations for at-home care.

Customer Service & Client Experience:

Provide Exceptional Customer Service :

Greet clients warmly, maintain a professional appearance, and ensure a seamless, five-star spa experience from arrival to checkout.

Follow-Up :

Proactively follow up with clients to ensure satisfaction, address any concerns, and encourage repeat bookings and product purchases. Assist with

Bookings :

Help clients schedule appointments, offer suggestions for additional treatments, and manage appointment availability efficiently.

Maintain Client Records :

Keep accurate records of client preferences, treatments, and retail purchases to better personalize future interactions and recommendations.

Retail & Inventory Support:

Product Sales :

Ensure retail products are properly displayed and fully stocked. Actively engage with clients to upsell skincare and wellness products to complement their treatments.

Inventory Management :

Assist with product inventory, including tracking retail product sales, and ensuring shelves are stocked and neat.

Team Collaboration & Spa Operations:

Collaborate with

Spa Team :

Work closely with other spa staff (estheticians, massage therapists, spa managers) to ensure a cohesive experience for clients.

Maintain Cleanliness & Presentation :

Keep the retail area and the front desk organized and inviting, ensuring that it aligns with the spa’s luxury brand image.

Administrative Support :

Assist with administrative tasks such as booking appointments, maintaining records, and handling cash register transactions.

Continuous Learning :

Stay updated on the latest skincare trends, products, and treatments to enhance your ability to provide expert guidance and recommendations to clients.

Qualifications:

Experience :

Minimum 2 years of experience in sales , customer service , or retail , preferably in a spa, beauty, or wellness environment. Experience with luxury or high-end brands is a plus.

Skills & Abilities :

Strong sales skills with a proven ability to meet or exceed sales targets. Excellent communication and interpersonal skills , with the ability to build strong client relationships. Knowledge of skincare and wellness products and services is highly desirable; experience with anti-aging , facials , and body treatments is a plus. Strong attention to detail and the ability to manage multiple tasks simultaneously in a fast-paced environment. Professional, polished appearance with a passion for luxury customer service. Comfortable working with POS systems , scheduling software, and general office software.

Personal Attributes :

Positive, energetic, and enthusiastic attitude with a client-first mentality. Self-motivated with a strong desire to achieve sales goals and contribute to the success of the spa. A passion for beauty , wellness , and a commitment to providing an exceptional spa experience.

What We Offer:

Competitive Salary and Commission structure Employee discounts on services and retail products Opportunities for growth and career advancement in a rapidly expanding spa business A supportive team environment with ongoing training in luxury skincare and wellness products Access to exclusive wellness events , workshops, and spa treatments How to

Apply:

Please submit your resume and a brief cover letter detailing your relevant experience and passion for skincare and customer service to [email address]. We look forward to meeting energetic, sales-driven candidates who are excited to be part of a new and thriving spa in South Miami.

Equal Opportunity Employer:

We are an equal opportunity employer and welcome applications from all individuals regardless of background or experience. We believe in providing an inclusive work environment where all employees feel valued and respected.

Job Type:

Full-time Pay:

$20.00 – $30.00 per hour

Benefits:

Employee discount Flexible schedule

Schedule:

8 hour shift Rotating weekends Weekends as needed

Work Location:

In person